Lovepreet Singh

• .Resolved customer inquiries and complaints, ensuring high satisfaction levels.
• .Facilitated effective communication between customers and internal departments.
• .Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• .Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• .Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• .Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• .Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• .Trained new Customer Service Representatives on company policies, procedures, and best practices.
• .Trained new team members on policies and service protocols.
• .Coordinated with management to develop customer engagement strategies.
• .Analyzed customer feedback to identify trends and recommend enhancements.
• .Led initiatives to streamline operations, reducing response times significantly.
• .Implemented process improvements to enhance service efficiency and effectiveness.
• .Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• .Managed inventory control processes to maintain optimal stock levels.
• .Coordinating with the other team members.
• .Sell food and grocery items and also updating customers with the day to day deals.
• .Sell deli food such as sandwiches, donuts and sausages and pie.
• .Collected money from patrons (cash and credit cards) and dispensed change.
• .Count money and deposit into over cash into the security box.
• .Controlling fuel pumps via computer system.
• .Updating price on the fuel board, when asked.
• .Responded to customer requests for products, services, and company information.

• Supervised daily cleaning operations for rental vehicles and facility areas.
• Trained and mentored team members on safety and cleaning procedures.
• Coordinated schedules to ensure adequate staffing during peak hours.
• Keep the Yard tidy and clean
• Make sure all cars are parked properly (200-250 cars)
• Inspected vehicles for cleanliness and adherence to company standards.
• Managed inventory of cleaning supplies and equipment maintenance.
• Communicated with management regarding team performance and challenges.

• Performing Steam clean or Detailing for excess dirty cars (outside inside both)

Mechanic

• Conducted routine maintenance services such as oil changes, tire rotations, and inspections.
• Diagnosed and repaired vehicle systems including engines, transmissions, and brakes.
• Utilized diagnostic tools to identify issues and determine necessary repairs accurately.
• Collaborated with team members to ensure efficient workflow and effective problem resolution.
• Assisted in inventory management of parts and supplies to maintain optimal stock levels.
• Mentored junior mechanics on best practices for repairs and customer service techniques.
• Conducted routine maintenance on vehicles to ensure optimal performance and safety.

• . Cleaning rooms everyday
• . Vacuuming and moping rooms
• . Making beds
• .Cleaning public areas
• Housekeeping and maintenance with EHS group
• . Driving van