Lovepreet Kaur Sandhu

Duties and Responsibilities

• Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
• Scheduled and directed staff in daily work assignments to maximize productivity.
• Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
• Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
• Optimised profits by controlling food, beverage and labor costs daily.
• Counseled and disciplined staff to address issues promptly and provide constructive feedback.
• Managed accounts payable, accounts receivable and payroll.
• Collaborated with chef to analyse and approve food and beverage selections.
• Initiated negotiations regarding vendor contracts and kept updated records of contracts.
• Performed opening and closing procedures each day.
• Developed and deepened professional relationships with vendors, negotiated contracts and monitored performance.
• Managed daily operations and processes for reservations, budgeting and forecasting.
• Consistently maintained high levels of cleanliness, organisation, storage, and sanitation of food and beverage products to ensure quality.
• Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
• Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.
• Worked closely with chef and cooks to determine menu plans for special events.
• Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
• Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.