LOVETTEE WALKER
Werribee,Australia
Summary
Cheerful and upbeat individual with history of exceeding customer expectations. Calm and composed in stressful situations with successful record of reducing dissatisfaction through acknowledgment, decisive communication and focused solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hotel Receptionist (GSA)
Pegasus Apart'Hotel
07.2022 - 11.2024
- Welcomed guests to front desk and engaged in friendly conversations while conducting check-in process.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Facilitated successful front desk operations for high-volume hotel.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Reviewed accounts and charges with guests during check out process.
- Arranged tours, taxis or restaurant reservations for customers.
Voice Picking
Coles DC
01.2024 - 04.2024
- Follow audible instructions provided by the voice-directed system.
- Pick the correct quantity of items from the designated locations.
- Ensure items are placed in the correct order for packing.
- Communicate with supervisors or team members in case of issues, such as missing items or inventory discrepancies.
- Ensure the accuracy of picks by double-checking item codes, quantities, and locations.
- Using an electronic tugger and pallet jack.
Store Team Member
Myer
04.2022 - 06.2023
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Delivered inclusive and welcoming customer experiences.
- Assisted other team members to achieve goals.
Waitress
Kickin Inn
02.2021 - 03.2022
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Addressed concerns or complaints quickly to improve service.
- Presented menus to customers to answer questions about menu items and make recommendations.
- Stocked bar with beer, wine, liquor and related supplies.
Pharmacy Assistant
Chemist Warehouse
10.2017 - 02.2022
- Engaged positively with each customer and provided professional and polite support
- Delivered quality care to customers through close collaboration with pharmacists.
- Maintained pharmacy counter and related areas in a clean, neat, and organised fashion.
- Opened incoming supplies and stocked them in the correct locations.
- Managed cash register operations using the POS system, including processing sales and returns.
- Trained new pharmacy staff on computer system.
Skills
- Time Management
- Effective Communication
- Critical Thinking
- Computer proficiency
- Friendly, positive attitude
- Verbal and written communication
- Food handling safety
- Problem-solving
- Teamwork and collaboration
Certification
- First Aid/CPR Certified
- 'Quality, Safety and You' - NDIS Worker Orientation Module
Timeline
Voice Picking
Coles DC
01.2024 - 04.2024
Hotel Receptionist (GSA)
Pegasus Apart'Hotel
07.2022 - 11.2024
Store Team Member
Myer
04.2022 - 06.2023
Waitress
Kickin Inn
02.2021 - 03.2022
Pharmacy Assistant
Chemist Warehouse
10.2017 - 02.2022
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