Lovey Lidder

Responsible for customer and restaurant experience for Australia and New Zealand.

• Lead the restaurant innovation for Australia and New Zealand.
• Lead for global innovations projects for multiple business units.
• Designed and implemented various technologies in KFC restaurants to enhance experience and capacity.

Responsible for the execution of menu price change and value strategy for Australia.

• Executed 6 national dynamic price increase across Australia.
• Created and implemented 3-year value strategy for Australia.
• Designed, tested and created over 20 national successful offers to drive transaction and sales growth for Australia.

Responsible for performance management of KFC restaurants across Australia and New Zealand.

• Responsible for setting sales and profit targets for over 800+ restaurants, 100+ Area Managers and 30+ Franchise partners.
• Responsible for labour management of all equity restaurants; 60+ million.
• Design and implementation of growth metrics for all restaurant across Australia and New Zealand.

• Designed and implemented a strategic business review process for greater consistency
• Build know-how sessions to elevate operational excellence
• Implemented a strategic process to enhance the overall customer experience
• Implemented an online solution to store files and note keeping across all restaurants
• Implemented an optimised weekly newsletter with analytical information
• Improved the overall business matrices which resulted in significant improvement on the business scorecard.

• Executed 12 national and 60 test promotions and equipment roll out at a national level
• Supported the development and roll out of baked tenders
• Development of creative new field touch points with informative and relevant information
• Created internal engagement content for over 20,000 team members on YammerTime
• Supported the development of national breakfast menu and aligned all franchise partners for the rollout
• End to end product development of national Burgers and Twisters range.