Lovina Gonsalves

* Preparation of all required loan documentation within agreed client service levels-follow up on any missing and outstanding information.

* Specialized in verifying the loan documents settling via PAPER & PEXA channel.

* Liaising with both lender clients and their borrowers and brokers/solicitors on documentation.

* Settlement booking and agent duties.

* Managed customer relations through communication and helpful interactions.

* Collaborate with across the Teams – Paper settlements/Dye & Durham/ Pexa settlement /Credit / Doc preparation.

* Assisting management with ad hoc matters and projects.

* Trained and mentored junior staff on customer service strategies and techniques.

* Provide ongoing administrative support to senior executives, and management of daily operations

* Manage executive calendars, strategically coordinating meetings, appointments, events, and travel arrangements

* Spearhead training and development program for new employees

* Serve as primary point of contact for addressing inquiries and resolving concerns

* Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.

* Developed positive relations with external vendors and clients

* Monitored all payroll tax filings and processing of IT proofs for all Honeywell employees

* Handling the issues and concerns of the employees with regards to IBM Portal & tools, Payroll, Income tax, Accounts payable, Time Managements (shifts, Leaves)

* Maintained strict confidentiality of all applicant information

* Worked on the R3 SAP-HR (HRMS) for checking and maintain the employee records thoroughly.