Lovina Loeber

• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Managed time to juggle multiple tasks simultaneously with ease.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Loaded dishes, glasses and tableware into dishwashing machines.
• Assisted in setting up and breaking down kitchen stations.
• Oversaw catering orders to verify accuracy and completeness.
• Prepared sandwiches, croissant, bagels and other specialty items according to customer specifications.
• Executed sandwich artistry duties with very low occurrence of errors.
• Prepared and served various food items in fast-paced environment.

• Provided product samples, coupons and informational brochures to persuade people to buy products.
• Identified interested and qualified customers to provide potential customers with additional information regarding product.
• Demonstrated products to customers to illustrate features, advantages and benefits.

Receptionist:

• Collected room deposits, fees, and payments.
• Completed late check-ins and directed guests to rooms and facilities.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Introduced customers to resort amenities with pleasant and helpful demeanor.

Waiter:

• Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
• Protected guests by following proper food handling procedures.
• Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
• Cleared dishes, trays and carts from rooms with discretion and professionalism.
• Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
• Prepared special services for guests such as honeymoon and other romantic packages.
• Served meals to customers according to established guidelines.
• Spa Receptionist:
• Handled payments and processed credit card transactions.
• Escorted clients to spa areas, treatment rooms, and offices.
• Communicated with spa team members if clients canceled or changed appointment times.
• Developed relationships with guests to meet client needs and encourage repeat service.
• Consistently kept reception area clean and tidy and maintained presence at desk area.
• Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.

Housekeeping:

• Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
• Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
• Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
• Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
• Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
• Reported damages, maintenance problems, safety issues, and potential hazards to management.
• Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
• Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.

Kitchenhand:

• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Banquet server:
• Set up banquet tables and chairs based on event requirements.
• Carried out professional service, retaining polite and friendly approach at all times.
• Provided friendly, courteous service to create memorable moments for guests.
• Served appetizers, delivered entrees, and refilled beverages for banquet guests.
• Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
• Banquet sales:
• Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
• Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
• Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
• Set up appointments with potential and current customers to promote new products and services.

Maintenance Technician:

• Operated varied hand and power tools to complete repairs.
• Used problem-solving skills to alleviate issues efficiently with minimal supervision.
• Followed safety protocols to minimize workplace accidents.
• Inspected and maintained equipment to keep items in top working condition.

• Maintained tidy and organized work area to comply with cleanliness standards.
• Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
• Checked expiration dates and rotated products to verify freshness and avoid spoilage.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
• Managed efficient cash register operations.