LYDIA NADER ANIS SABA
Narre Warren
Summary
Dedicated and results-driven professional with over 7 years of experience in customer service, quality assurance, and financial services. Skilled in client communication, problem resolution, and compliance with regulatory standards. Strong interpersonal and organizational skills with a proven ability to work effectively both independently and within a team environment.
Overview
10
10
years of professional experience
Work History
Tax Consultant
H&R Block
06.2025 - Current
- Assist clients with the preparation and lodgment of individual income tax returns in compliance with Australian taxation laws.
- Provide tailored tax advice to maximize entitlements and ensure ATO compliance.
- Engage professionally with clients through in-person meetings, phone calls, and email correspondence to gather required documentation and clarify financial information.
- Handle confidential financial information with discretion and precision.
- Maintain up-to-date knowledge of tax legislation and ATO guidelines to deliver accurate and compliant services.
Banker
National Bank Of Egypt
12.2017 - 03.2023
- Managed daily banking operations including transaction processing, cash handling, and foreign currency exchange.
- Assisted customers with opening accounts and loan applications.
- Promoted digital banking solutions and educated customers on available financial products.
- Ensured high levels of customer satisfaction through effective communication and professional service.
- Maintained confidentiality of personal client information in accordance with bank policies.
Quality Assurance Coordinator
Teleperformance Egypt
11.2015 - 12.2017
- Monitored and assessed call and email quality to identify areas for improvement.
- Delivered feedback and coaching to enhance team performance and compliance with company standards.
- Identified process improvement opportunities and supported implementation strategies.
- Collaborated with clients and internal teams for quality calibrations.
- Maintained detailed documentation and reports on performance metrics.
Customer Service Representative
Teleperformance Egypt
06.2015 - 11.2015
- Responded to customer inquiries via phone, ensuring resolution within SLA timelines.
- Supported marketing and retention campaigns through outbound and follow-up calls.
- Provided accurate information using internal systems and resources.
- Resolved complaints efficiently, maintaining high customer satisfaction.
- Demonstrated adaptability and professionalism in a fast-paced call center environment.
Education
Bachelor's Degree - Accounting (English Section)
Cairo University
05.2015
Skills
- Proficient in Microsoft Office Suite
- Strong communication skills
- Active listening skills
- Time management
- Multitasking abilities
- Customer-focused mindset
Languages
English
Arabic
Personal Information
- Visa Status: Permanent Resident Visa Holder (Subclass 190)
- Residence Permit: Permanent Resident Visa Holder (Subclass 190)
Timeline
Tax Consultant
H&R Block
06.2025 - Current
Banker
National Bank Of Egypt
12.2017 - 03.2023
Quality Assurance Coordinator
Teleperformance Egypt
11.2015 - 12.2017
Customer Service Representative
Teleperformance Egypt
06.2015 - 11.2015
Bachelor's Degree - Accounting (English Section)
Cairo University
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