Joanne Treweek

• Provide frontline payroll support to HHS employees and managers, Roster Support Officers and HR staff using SAP, Workbrain, Serviceline, Solman, 365 Suite and Amazon Connect.
• Interpret industrial awards and ensure compliance with QH policy in pay matters.
• Work collaboratively with other team members within Payroll Services to provide quality customer-focused service and improve service delivery to QLD Health employees.
• Assist in resolving client issues, ensuring high levels of satisfaction by determining the most efficient solution within Payroll guidelines and with consideration of Audit Compliance requirements.
• Respond to client inquiries by providing timely and accurate information regarding payroll processes.
• Process payroll data accurately, maintaining compliance with relevant regulations and standards with awareness of task related KPIs and with the goal to ensure we are achieving a 24hr turnaround time for form processing.
• Support new staff on internal processes and best practices when assigned as the Go To allocation
• Identify and escalate system and process guide issues to the Development and Improvement team contributing to HELP Centre enhancements
• Support data integrity and accuracy by reviewing and clarifying ambiguous payroll data and process guidelines and reporting any anomalies in behaviour.
• Suggest process improvements to enhance overall client services team performance and productivity.

• LMS Support Officer at Melbourne Grammar / Schoolbox
• Developed and maintained PHP-based sports event and business event registration software
• Built responsive websites (Bootstrap, Shopify)
• Provided IT support, training, and workflow optimisation for SMEs
• Managed laptop update and maintenance schedules with image-based deployments to standardize OS and software 1500+ students
• Conducted equipment audits and IT support for Channel 7 Docklands

New Business Acquisition and Client Relations for new B2B currency

• Developed resources and systems for an international Agent Sales Training Program to maximise client engagement and adoption of a new digital currency.
• Provided IT support to a team of 15+ consultants working in both hybrid and remote setups, including remote international staff.
• Delivered training and integration of new technology into clients' traditional businesses.
• Developed a technology on-boarding protocol to ensure each client was on-boarded with personalised support where required and follow-up touch points to ensure client and customer satisfaction.
• Customised Hubspot Pro (CRM, Marketing, Sales, CMS, and Services Hub) to streamline the client engagement process.
• Customised workflows and the ticketing system within Hubspot to support agents and clients with their product experience.

Marketing and Investor Relations for a Retail Property Managed Fund

• Liaised with key business partners on processes and workflows required to ensure the delivery of quality support for investors within AFSL and ASIC regulatory guidelines.
• Led all technical operations, including network setup, maintenance, and data management.
• Implemented secure document-sharing protocols.
• Set up Voice & Data Technology Solutions to accommodate remote staffing needs.
• Established Client On-boarding and Support, Accounts, Payroll, and HR processes and procedures.

Marketing and Investor Relations for a Wholesale Property Managed Fund

• Led administrative and technical aspects of engaging sophisticated investors for a Managed Fund, ensuring compliance and a seamless investment process.
• Ensured finance industry compliance requirements.
• Created documents to support a fully compliant investment process.
• Prioritized transparency and adhered to strict regulatory standards.
• Managed Payroll and HR requirements for a team of marketing agents.