Leah Taig
Wendouree, Ballarat,VIC
Summary
Skilled in delivering compassionate person centred care while managing multiple responsibilities in a fast-paced environment. Aimed to improve well-being through attentive monitoring of health status and adherence to care plans. Seeking a Team Member role to leverage strong problem-solving abilities and effective communication skills in a collaborative setting that prioritizes customer service and teamwork. Committed to maintaining high standards of safety and quality in all interactions.
Overview
7
7
years of professional experience
Work History
Care Companion
Mercy Place
Ballarat , VIC
09.2018 - 06.2020
- Encouraged positive social interaction among patients while providing emotional support when needed.
- Managed medication reminders for clients according to prescribed schedules.
- Monitored vital signs of clients during visits and reported changes or concerns to nursing staff immediately.
- Prepared nutritious meals for clients based on dietary needs and restrictions.
- Participated in team meetings to discuss patient progress and plan treatment strategies.
- Ensured that all equipment used during visits was properly sanitized before use on another patient.
- Responded quickly and appropriately to emergency situations involving the safety of the client or others.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Followed care plan and directions to administer medications.
- Improved patient outlook and daily living through compassionate care.
- Checked patients' pulse, temperature and respiration.
- Administered prescribed medications under direction from physician.
Personal Care Assistant
Pineview Residential Care
Brown Hill, Ballarat , VIC
10.2014 - 08.2018
- Educated family members about proper techniques for caring for the client at home.
- Reported any observed changes in mental status or physical condition immediately.
- Administered medication under supervision of a registered nurse or physician.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Monitored vital signs such as blood pressure, pulse rate and respiration rate for the patient's health status.
- Developed individual plans of care based on assessment findings and physician orders.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Provided ongoing compassionate patient care for each client.
- Followed care plan and directions to administer medications.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Built strong and trusting rapport with clients and loved ones.
Customer Service
Don Chiccio's Pizza and Pasta
Ballarat, Australia
12.2013 - 07.2014
- Received multiple in person, over the phone and SMS orders per day, addressed customer enquiries, solving problems and providing product information
- Provided primary customer support to internal and external customers in fast-paced environment
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management
- Directed incoming calls to internal personnel and departments, routing to best-qualified to respond to customer needs
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
Education
e-learning Course - Management of Antipsychotic Medications for Responsive Behaviour in Residential Aged Care
Dementia Training Australia
08.2019
Dementia Research & Education Online - Understanding Dementia
University of Tasmania
02.2019
ACN Endorsed Courses - Medication Administration, Controlled Drugs, Roles and Responsibilities
Mederev
10.2018
Additional Development - Work, Health and Safety, Infection Control, Equity & Inclusion, Emergency Procedures
Mercy Place
09.2018
Certificate III - Health Service Assistance
The Malka Group
08.2016
Provide First Aid -
The Malka Group
08.2015
Online learning - Medical Staff Hand Hygenie
Hand Hygenie Australia
11.2014
Certificate III - Business Administration
Best Development
Ballarat, Victoria, Australia08.2012
Skills
- Emergency response
- Team collaboration
- Compassionate communication
- Problem solving
- Time management
- Attention to detail
- Adaptability and flexibility
- Active listening
- Documentation
- Stress management
- Multitasking and organization
- First aid and safety
Timeline
Care Companion
Mercy Place
09.2018 - 06.2020
Personal Care Assistant
Pineview Residential Care
10.2014 - 08.2018
Customer Service
Don Chiccio's Pizza and Pasta
12.2013 - 07.2014
e-learning Course - Management of Antipsychotic Medications for Responsive Behaviour in Residential Aged Care
Dementia Training Australia
Dementia Research & Education Online - Understanding Dementia
University of Tasmania
ACN Endorsed Courses - Medication Administration, Controlled Drugs, Roles and Responsibilities
Mederev
Additional Development - Work, Health and Safety, Infection Control, Equity & Inclusion, Emergency Procedures
Mercy Place
Certificate III - Health Service Assistance
The Malka Group
Provide First Aid -
The Malka Group
Online learning - Medical Staff Hand Hygenie
Hand Hygenie Australia
Certificate III - Business Administration
Best Development