Lu Byrnes
Homebush
Summary
I'm a transgender woman with a passion for developing skills to a high degree. I thrive in a professional environment and firmly believe in letting my work do the talking. I'm also a gigging musician who absolutely loves to put on a show whether it be behind the bar or on a stage - performance is my core passion. I'm looking for a working environment that celebrates and supports women, enables the development of close relationships with my coworkers and somewhere I can hone my skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Self-employed
12.2023 - 09.2024
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
Bartender
Hotel Palisade/Henry Deane
08.2023 - 12.2023
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender
Alice Bar
07.2023 - 08.2023
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Retail Worker
Liquorland
10.2022 - 03.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Answered questions about store policies and addressed customer concerns.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
Bar Manager
Cube Nightclub
03.2022 - 09.2022
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
Retail Worker
Liquorland
07.2021 - 02.2022
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
Retail Worker
Thirsty Cellars
01.2021 - 07.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
High School Diploma -
Wollondilly Anglican College
Tahmoor, NSW11-2020
Skills
- Problem-solving
- Relationship building
- Disability awareness
- Documentation and reporting
- Incident reports
- Computer skills
- Health and safety
- Creative thinking
- Risk assessments
Certification
RSA/RCG
Timeline
Disability Support Worker
Self-employed
12.2023 - 09.2024
Bartender
Hotel Palisade/Henry Deane
08.2023 - 12.2023
Bartender
Alice Bar
07.2023 - 08.2023
Retail Worker
Liquorland
10.2022 - 03.2023
Bar Manager
Cube Nightclub
03.2022 - 09.2022
Retail Worker
Liquorland
07.2021 - 02.2022
Retail Worker
Thirsty Cellars
01.2021 - 07.2021
High School Diploma -
Wollondilly Anglican College
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