Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lu Yuan

West End,QLD

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

6
6
years of professional experience

Work History

Salesman

MissionHillsMen'sClothing
05.2023 - 08.2023
  • Promoted and up-sold products and services to meet needs of customers.
  • Anticipated customer needs and provided 200+customers with high quality service while upholdingbrand standards and values to ensure customersatisfaction
  • Meticulously handled POS systemtransactions include credit, cash, exchangesreturns, and refunds to ensure seamless andaccurate cash flow
    Actively stay informed about latest salesofferings and loyalty programs.
    Increased 10% sales by offering advice on purchases and promoting additional products
  • Showcased product features to 50 customers and discussed technical details to overcome objections and lock in sales
  • Upheld high standards of customer service by promoting and upselling new products and services

Receptionist

One-stop Dental Hosptial
12.2020 - 05.2023
  • Welcomed 50 + customers per day with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Preparing 20+ patients' charts and daily schedules for dental staff per day
  • Scheduling follow-up appointments and providing 40+telephonic reminders.
  • Resolved customer problems and complaints.

Administrative Services

Brisbane China Festival
05.2023 - 05.2023
  • Coordinated and organized various receptions during holiday season
  • Assisted president in tracking project progress
  • Handled 30+ project problems per week
  • Utilized social media tactics to increase exposure of brand campaign with over 10,000 hits

Elderly Clinic Receptionist

Beijing TV, Chewing
02.2017 - 08.2020
  • Completed visit toGerman and French Embassies of Ministry of International Affairs.
  • Organization of "Live Surgery" and "Meet Patient" events in hospital districts, which led to increase in turnover of 20000 dollars per event.

Education

Bachelor of Arts -

The University of Anhui Foreign Languages
China
09.2017

Skills

  • Customer Service
  • Problem-Solving Ability Teamwork Communication skills
  • RSA certificate Barista certificate
  • POS system, Microsoft Office，Paperwork Coordination
  • Travel Planning，Project Management Abilities

Languages

German
Elementary
English
Professional Working
Chinese (Mandarin)
Native or Bilingual

Timeline

Administrative Services

Brisbane China Festival
05.2023 - 05.2023

Salesman

MissionHillsMen'sClothing
05.2023 - 08.2023

Receptionist

One-stop Dental Hosptial
12.2020 - 05.2023

Elderly Clinic Receptionist

Beijing TV, Chewing
02.2017 - 08.2020

Bachelor of Arts -

The University of Anhui Foreign Languages

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Lu Yuan