Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Luah Leadman Sopp

Perth

Summary

Dynamic and results-oriented professional with a proven track record at Coles Express, enhancing customer satisfaction and streamlining inventory management. Leveraging expertise in food safety compliance and a strong work ethic, I have significantly contributed to workplace efficiency and product quality. Skilled in both team collaboration and fostering an inclusive environment, I excel in fast-paced settings, driving performance improvement and operational excellence.

Overview

2025
2025
years of professional experience

Work History

Fresh Produce Team Member

Coles Express
  • Enhanced customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
  • Participated in ongoing training programs to continually enhance product knowledge and improve customer service skills.
  • Mitigated potential hazards within the department by promptly addressing spills, broken equipment, or other safety concerns.
  • Optimized workflow productivity through careful coordination of tasks among team members according to their individual strengths.
  • Improved ordering accuracy by diligently tracking product movement using inventory management software tools.
  • Streamlined inventory management through meticulous sorting and organizing of fresh produce items.
  • Maintained a clean and sanitary work environment, adhering to company guidelines for food safety and hygiene.
  • Provided outstanding customer service, addressing inquiries regarding product selection, storage tips, and cooking recommendations.
  • Ensured product freshness, conducting regular quality checks and promptly removing any subpar items.
  • Demonstrated adaptability in covering additional responsibilities as needed during staff shortages or high-volume periods in the store.
  • Fostered a welcoming and inclusive environment for customers and team members alike, reflecting the store''s commitment to diversity and inclusion.
  • Supported store''s sustainability initiatives by implementing proper waste disposal practices within the fresh produce department.

TAXI TECHNICIAN

13 CAPS
01.2024 - Current
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Optimized system performance thorough testing and analysis.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
  • Streamlined processes by implementing efficient workflows and improving technician training programs.
  • Improved system efficiency by implementing regular maintenance schedules for all technical equipment.
  • Facilitated seamless software upgrades, minimizing disruptions to daily operations.
  • Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
  • Achieved significant energy savings by installing and maintaining energy-efficient systems.
  • Enhanced safety protocols, conducting regular inspections and safety drills for technical team.
  • Enhanced operational efficiency, automating repetitive technical tasks where possible.
  • Supported project management teams with expert technical advice, contributing to successful project completions.
  • Fostered culture of continuous improvement, encouraging innovation and efficiency in technical processes.
  • Elevated data security, implementing robust cybersecurity measures across all systems.
  • Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
  • Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
  • Enhanced team productivity with thorough training on new technologies and procedures.
  • Streamlined communication, introducing centralized platform for logging and tracking technical issues.
  • Increased equipment lifespan, performing preventive maintenance and timely repairs.
  • Optimized network performance, conducting regular updates and patches to software systems.
  • Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
  • Ensured reliable network connectivity, closely monitoring system performance and making adjustments as needed.
  • Promoted sustainability, recommending and implementing eco-friendly technical practices and solutions.
  • Streamlined inventory management, ensuring optimal levels of spare parts and materials at all times.
  • Optimized operational workflows by integrating cutting-edge technology solutions.
  • Tested systems, noting issues and completing preventive maintenance.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Worked with diverse types of weather and ground conditions.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Managed maintenance activities, supervised staff, and inspected equipment.
  • Checked, repaired and repacked survival equipment to meet specifications.
  • Researched and implemented new technologies and equipment.
  • Completed preventive maintenance on machines to enhance production and maintain quality.
  • Sewed fringe, tassels and ruffles onto drapes and curtains and buttons and trimming onto garments.
  • Trimmed cut or torn fabric using scissors or knives and stitched trimmed edges together.
  • Stamped grommets into canvas using mallets and punches or eyelet machines.
  • Measured and hemmed curtains, garments, and canvas coverings to size using tape measures.
  • Cleaned stains from fabric or garments using spray guns and cleaning fluid.
  • Patched holes, sewed tears and ripped seams or darned defects using needles and thread or sewing machines.
  • Spread out articles or materials and examined for holes, tears and other defects.

CUSTOMER SERVICE

CafePress
01.2021 - 01.2023
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Optimized system performance thorough testing and analysis.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
  • Streamlined processes by implementing efficient workflows and improving technician training programs.
  • Improved system efficiency by implementing regular maintenance schedules for all technical equipment.
  • Facilitated seamless software upgrades, minimizing disruptions to daily operations.
  • Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
  • Achieved significant energy savings by installing and maintaining energy-efficient systems.
  • Enhanced safety protocols, conducting regular inspections and safety drills for technical team.
  • Enhanced operational efficiency, automating repetitive technical tasks where possible.
  • Supported project management teams with expert technical advice, contributing to successful project completions.
  • Fostered culture of continuous improvement, encouraging innovation and efficiency in technical processes.
  • Elevated data security, implementing robust cybersecurity measures across all systems.
  • Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
  • Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
  • Enhanced team productivity with thorough training on new technologies and procedures.
  • Streamlined communication, introducing centralized platform for logging and tracking technical issues.
  • Increased equipment lifespan, performing preventive maintenance and timely repairs.
  • Optimized network performance, conducting regular updates and patches to software systems.
  • Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
  • Ensured reliable network connectivity, closely monitoring system performance and making adjustments as needed.
  • Promoted sustainability, recommending and implementing eco-friendly technical practices and solutions.
  • Streamlined inventory management, ensuring optimal levels of spare parts and materials at all times.
  • Optimized operational workflows by integrating cutting-edge technology solutions.
  • Tested systems, noting issues and completing preventive maintenance.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Worked with diverse types of weather and ground conditions.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Managed maintenance activities, supervised staff, and inspected equipment.
  • Checked, repaired and repacked survival equipment to meet specifications.
  • Researched and implemented new technologies and equipment.
  • Completed preventive maintenance on machines to enhance production and maintain quality.
  • Sewed fringe, tassels and ruffles onto drapes and curtains and buttons and trimming onto garments.
  • Trimmed cut or torn fabric using scissors or knives and stitched trimmed edges together.
  • Stamped grommets into canvas using mallets and punches or eyelet machines.
  • Measured and hemmed curtains, garments, and canvas coverings to size using tape measures.
  • Cleaned stains from fabric or garments using spray guns and cleaning fluid.
  • Patched holes, sewed tears and ripped seams or darned defects using needles and thread or sewing machines.
  • Spread out articles or materials and examined for holes, tears and other defects.

Education

Certificate IV - Mental Health Counseling

North Metropolitan TAFE
Perth, WA
07.2018

Year 12

Aranmoore Catholic Collage
Perth, WA
10.2016

Skills

  • Cleanliness and hygiene
  • Food safety compliance
  • Quality control inspection
  • Loss prevention strategies
  • Product knowledge expertise
  • Inventory management proficiency
  • Cash handling experience
  • Stock rotation mastery
  • Produce handling techniques
  • Willingness to learn
  • Positive attitude
  • Strong work ethic
  • Customer service
  • Honesty and integrity
  • Punctuality
  • Cleaning and sanitation
  • Product stocking and storage
  • Safety procedures compliance
  • Verbal and written communication
  • Cleanliness and sanitation
  • Shelf stocking
  • Food preparation
  • Safe food handling
  • Cleaning procedures
  • Written and oral communication
  • Packaging and labeling
  • Training and mentoring
  • Pallet jack operation
  • Pricing and shelf labeling
  • Flexible schedule
  • Temperature logging
  • Hand-eye coordination
  • Inventory counts
  • Sanitation standards
  • Retail sales
  • Product knowledge
  • Hospitality service expertise
  • Stock rotation
  • Product restocking
  • Box cutter and pallet jack safety
  • Price checking
  • Task delegation
  • Quality control
  • Product rotation
  • Food running
  • Merchandise organization
  • Stock replenishment
  • Quality inspections
  • Performance improvement
  • Supply ordering
  • Retail merchandising
  • Display setup
  • Weights and measurements
  • Unloading deliveries
  • Product pricing
  • Temperature monitoring
  • Sales promotion
  • Product processing
  • Product displays
  • Point of sale operation
  • Display maintenance
  • Product recommendations
  • Shipment processing
  • Heavy machinery use
  • Management interaction
  • Deductive reasoning
  • Order discrepancy reporting
  • Operations support
  • Regulatory compliance
  • Reloading salvage materials
  • American sign language

Languages

English
Full Professional
French
Native or Bilingual

Timeline

TAXI TECHNICIAN

13 CAPS
01.2024 - Current

CUSTOMER SERVICE

CafePress
01.2021 - 01.2023

Fresh Produce Team Member

Coles Express

Certificate IV - Mental Health Counseling

North Metropolitan TAFE

Year 12

Aranmoore Catholic Collage

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Luah Leadman Sopp