Surfing & free diving
Luahna Millar
Hamilton Island,QLD
Summary
Australian 22 years old just previously lived on Hamilton Island for 2 years (2022-2023) working as a Housekeeping supervisor in Qualia Resort. I strive to succeed in positive professional outcomes within all aspects of business and staff.
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset to tackle all tasks. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
Work History
Housekeeping Supervisor
Qualia Resort
Hamilton Island, QLD
02.2022 - 09.2023
- Worked with front desk to respond promptly to all guest requests.
- Evaluated employee performance and developed improvement plans.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Monitored staff performance and provided feedback to drive productivity.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Manager
Red Hill Equestrian Center
Red Hill, VIC
10.2021 - 02.2022
- Developed and maintained relationships with customers and suppliers through account development.
- Onboarded new employees with training and new hire documentation.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed senior-level personnel working in marketing and sales capacities.
Deck Crew Member
Southern Cross Sailing
Airlie Beach, QLD
06.2021 - 10.2021
- Served as lookout while underway, watching for other vessels and monitoring waterway for potentially unsafe conditions.
- Handled mooring lines to dock or undock vessel.
- Assisted in boarding and disembarking of passengers.
- Assisted captain in keeping vessel in inspection-ready condition.
Cruise Attendant
Cruise Whitsundays
Airlie Beach, QLD
02.2021 - 09.2021
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Issued tickets to customers and collected payment and fees for desired services.
- Built and established positive relationships with patrons, team members and supervisors.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
- Supervised guests when water activities involved in tours
- Followed dietary requirements strictly and professionally
- Provided professional help when guests would experience sea sickness and sunburn
Housekeeping Attendant
Lagoons At 1770
Agnes Water, QLD
02.2019 - 02.2021
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Oversaw calendar to manage organized cleaning schedule and complete tasks on time.
Waitress Supervisor
Cafe Discovery
Agnes Water , QLD
06.2018 - 01.2019
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Year 10- Year 12 Completion -
Discovery Christian College
01.2016 - 11.2018
Year 8- Year 9 -
St Luke’s Anglican School
01.2014 - 12.2015
Skills
Training and mentoring
undefinedAccomplishments
- Supervised team of 40 staff members.
- Gained very high communication skills
- Achieved growth into high positions in workplaces, such as manager and supervisor
- Director of Red Hill Equestrian Center open days- involved with racing Melbourne and racing VIC committees
- Collaborated with team of 70 in the development of Qualia Reopening.
Certification
Responsible Service of Alcohol (RSA)
Interests
Hospitality
Marine Science
Travelling
References
Qualia Resort:
James Cunningham- 0452 010 107
Lagoons 1770 Resort:
Susan- 0412 744 117
Discovery Christian College:
Sean Greenacre- 07 49747336
Timeline
Open C class manual license
03-2023
First Aid Certification
07-2022
Housekeeping Supervisor
Qualia Resort
02.2022 - 09.2023
Responsible Service of Alcohol (RSA)
02-2022
Manager
Red Hill Equestrian Center
10.2021 - 02.2022
Deck Crew Member
Southern Cross Sailing
06.2021 - 10.2021
Cruise Attendant
Cruise Whitsundays
02.2021 - 09.2021
Housekeeping Attendant
Lagoons At 1770
02.2019 - 02.2021
CertII Tourism
08-2018
Blue Card- positive notice
08-2018
Waitress Supervisor
Cafe Discovery
06.2018 - 01.2019
Year 10- Year 12 Completion -
Discovery Christian College
01.2016 - 11.2018
Year 8- Year 9 -
St Luke’s Anglican School
01.2014 - 12.2015
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