Luai Leuga
Melbourne,Australia
Summary
Professional leader skilled in managing functional operations and projects developed working in social services and experience in government agencies both local and central. Advanced understanding of organizational strategies, financial management, procurement and contracting. Extensive experience in leading teams, in collaboration with stakeholders that support family and strategic community change projects. Committed to service excellence that is underpinned by leadership through service.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Program Manager
Berry Street Victoria
11.2021 - Current
- Work in partnership with Family Safety Victoria and other community services organisations to provide effective, efficient and professional leadership at the Orange Door
- Manage day to day operations within a matrix management model
- Represent Berry Street at key internal and external Orange door related meetings
- Provide daily leadership to embed the vision for the Orange Door
- Provide line management and supervision to practice leaders and team leaders
Acting Senior Manager
Berry Street Victoria
01.2023 - 02.2023
- Secondment role to provide leadership and support to Program Managers and their teams in Youth Housing, Therapeutic Programs and Family Services
Coordinator Regional Parenting
MacKillop Family Services
03.2016 - 11.2021
- Lead multi-disciplinary team of Parenting Educators, Playgroup Facilitators, Family Resource & Specialist Disability Practitioners in Family & Community Programs managing multiple funding streams
- Central West Playgroup Finalist Victoria Early Years Awards 2017
- Successful tender and grant applications for Cradle to Kinder 2017, Playgroup 2017, 2018, Pilates for Parents with disability 2020, Complex & Disability Support Needs and Family Specialist Disability 2021
MST Psychiatric Family Therapist
MacKillop Family Services
04.2018 - 10.2020
- Provided intensive support to caregivers and families in home and community to keep young people living safely at home, in school and out of the justice system
- Provided community-based treatment to 16 families with complex clinical, social, and educational challenges
- MST Team Highly commended - Victorian Protecting Children’s Awards 2019
Project Coordinator
MacKillop Family Services
06.2017 - 10.2017
- Led implementation of Cradle to Kinder specialist family support program for vulnerable parents and their children across three sites, Inner East, Loddon Mallee & Ovens Murray regions
- Provide onsite and remote support and training for all teams
- Successfully supported Coordinators to set up systems, process, and complete mandatory training
- Coordinating stakeholders and development of Cradle to Kinder partnership manual
Lead Practitioner
Salvation Army
06.2015 - 03.2016
- Provide parenting support to families with children from birth to 12 years old within Werribee, Wyndham Vale, Hoppers Crossing and Laverton that included individual support, group work and community development
- Supported Program Manager to develop program logic model, systems and establish Wyndham & Melton areas
- Worked with local stakeholders: families, schools, churches, community members, organisations, and local councils to strengthen community development
Locum
Whittlesea Community Connections
10.2013 - 06.2015
- Coordinate operations of Women in Work Mobile Childcare Social Enterprise
- Provide intensive support to CALD refugee and migrant women to access training and employment opportunities
- Implement business plan, develop marketing strategy for potential clients and strengthen relationships with key stakeholders
- Coordinate intake, assessment, referral processes and systems for the Community Information Service, Annual Tax Help and Public Internet Access Program
- Recruit, induct, train, and support the Community Information Volunteer Workers and led the International Women’s Day Project 2015
- Manage Client services Emergency Relief Team to assess clients with eligibility and Casework
- Provided operation support to coordinate volunteer drivers and vehicle fleet and coordinate high quality safe community members transport needs
- Created tools to assess client eligibility and completed compliance requirements for new HACC funding.
Manager
Nāku Enei Tamariki
01.2010 - 03.2013
- Provided leadership and clinical supervision to the multi-disciplinary Pacific Team of practitioners, developed and managed multiple stakeholders and funding contracts
- Led strategic planning review process, together with the Committee members of Nāku Enei Tamariki to finalise Strategic Plan for 2012-2017
- Implemented change in culture program, reviewed strategic direction, cost controls, staff contracts and workflow
- Positive result increase in funding and new programs: Engaging Priority Families and Strengthening Families
- Initiated professional development program to build staff and organisation capacity: Staff members were supported to complete Diploma, Bachelor of Social Work and Postgraduate Certificate in Supervision
- Presented paper on the success of our approach and model of practice to 13th Congress of the World Infant Mental health in Cape Town South Africa
Consultant
Niu Vision Group
01.2001 - 01.2008
- Led and managed community engagement, stakeholders and consultation projects for Government Departments and private companies
- Managed the development of the Pacific Health Leadership Course together with the Ministry of Health and University of Canterbury to grow and develop the next level of Pacific leaders for the health Sector
- From 2002-2006, the program graduated 90 people many have gone on to Senior roles in New Zealand and overseas
- Won and led the 'Access Strategy' for Accident Compensation Compensation Corporation in New Zealand with a focus to be more user friendly
Executive Assistant
Parliamentary Service
Customer Services Officer
Wellington City Council
Tutor
Adult Reading Learning Assistance (ARLA)
Locum Tutor
USA, New Zealand, Samoa
Customer Services
Inland Revenue Department
Customer Services
Accident Compensation Corporation, ACC
Education
Bachelor of Arts -
Victoria University
2009
Certificate Adult Teaching - undefined
Whitireia Community Polytechnic
1998
Skills
- Risk Management
- Communication
- Time Management
- Adaptable and Flexible
- Conflict Resolution
- Human Resource Management
- Budgeting and Resource Management
- Change Management
- Cultural Sensitivity
- Program Leadership
Accomplishments
- Supervised team of 42 staff members.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
Certification
Coaching Conversations 2023
Cultural Safety 2023
From Manager to Leader 2022
All about me Life Story 2021
Communicating with traumatized children and young people 2021
Stepping Stone Triple P 2021
MARAM 2020, 2022
Multi Systemic Therapy Training 2018-2020
Introduction to Family Therapy 2018
Therapeutic Crisis Intervention Trainer 2017
CRAF Risk assessment Module 2017
Cultural Diversity 2016
Sanctuary Model 2016
Dads Tuning into Kids 2016
Strengths based approach in Education and Community Engagement 2016
Bringing up great kids/Early Years 2015
Governance & Risk Management 2011
Emotion Availability Scales 2009
Parents as first Teachers 2008
Circle of Security 2008
Governance & Leadership
Pasifika Family Wellness Advisor
Family Violence Project 2021, 2022
Cultural Advisor Tupulaga Pasifika
Profile of Pasifika Young people in Brimbank 2019
Brimbank Melton Alliance 2021
Vulnerable Children's Network
Maribyrnong Council 2020, 2021
Communities for Children Committee
Brimbank 2020 - 2021
Wyndham Best Start in Life Alliance
Deputy Chair, Member 2015-2018
Melton Early Years Network 2016-2018
Maribyrnong Early Years 2016-2018
Brimbank Early Years 2016-2018
Cultural Advisor Panel Member
Child Youth and Family 2011-2013
Parish Treasurer
Wesley Methodist Church Wellington 2011-2013
Board Member
Thorndon School Board of Trustees, Wellington 2011-2013
Board Member
National Baptist Women's Ministries 1998-1999
Making Waves Project Committee
Wellington 1998-1999
Timeline
Acting Senior Manager
Berry Street Victoria
01.2023 - 02.2023
Program Manager
Berry Street Victoria
11.2021 - Current
MST Psychiatric Family Therapist
MacKillop Family Services
04.2018 - 10.2020
Project Coordinator
MacKillop Family Services
06.2017 - 10.2017
Coordinator Regional Parenting
MacKillop Family Services
03.2016 - 11.2021
Lead Practitioner
Salvation Army
06.2015 - 03.2016
Locum
Whittlesea Community Connections
10.2013 - 06.2015
Manager
Nāku Enei Tamariki
01.2010 - 03.2013
Consultant
Niu Vision Group
01.2001 - 01.2008
Executive Assistant
Parliamentary Service
Customer Services Officer
Wellington City Council
Tutor
Adult Reading Learning Assistance (ARLA)
Locum Tutor
USA, New Zealand, Samoa
Customer Services
Inland Revenue Department
Customer Services
Accident Compensation Corporation, ACC
Bachelor of Arts -
Victoria University
Certificate Adult Teaching - undefined
Whitireia Community Polytechnic
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