Luan Martins
Scarborough,WA
Summary
Dynamic and results-oriented RETAIL SPECIALIST with over 3 of
experience in the retail industry. Adept at driving sales, optimizing
customer experiences, and maintaining operational excellence.
Proven track record of exceeding sales targets, implementing
effected merchandising strategies, and calving strong client
relationships. Skilled in team leadership, training, and crossfunconal
collaboraon. Passionate about delivering exceponal
service and enhancing overall store performance.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Parmelia Hilton
East Perth, WA
03.2024 - Current
- Guest Service: Provide outstanding service to guests by taking orders, serving food and beverages, and addressing any special requests or concerns.
- Operational Efficiency: Ensure smooth operation of the dining area by setting up and clearing tables, maintaining cleanliness, and restocking supplies as needed.
- Menu Knowledge: Demonstrate in-depth knowledge of menu items, including ingredients and preparation methods, to assist guests in making informed choices.
- Team Collaboration: Work closely with kitchen staff and fellow servers to ensure timely and accurate order delivery, enhancing overall guest satisfaction.
- Cash Handling: Accurately process transactions, handle cash, and manage payment procedures following hotel policies and procedures.
- Health and Safety Compliance: Adhere to food safety regulations and hygiene standards to maintain a clean and safe dining environment.
Bottleshop Attendant
Premix King
Balcatta, WA
02.2024 - Current
- Received, unpacked, and stored incoming merchandise in designated warehouse locations, maintaining accurate records of inventory levels
- Prepared orders for shipment by picking items from shelves, packing them securely, and labeling packages for delivery
- Helping unload the containers and loading the trucks
- Loading trucks and checking orders for deliveries.
- Stocked shelves with new inventory and rotated existing stock to ensure freshness.
- Provided excellent customer service by addressing inquiries in a timely manner.
- Greeted customers upon entering the store and provided assistance with product selection.
- Operated cash register accurately to process customer payments.
Education
Bachelor of Public Relaons -
University of Fiamfaam
01.2019
Skills
- RETAIL SPECIALIST
- HOSPITALITY
- REMOVAL
- DELIVERIES
- GLASSY
Certification
- Responsible Service of Alcohol (RSA) Certification, 2022
- First Aid Certification, 2022
- Advanced English (Language Links college)
Languages
- English
- Portuguese
- Spanish
References
References available upon request.
Timeline
Food and Beverage Attendant
Parmelia Hilton
03.2024 - Current
Bottleshop Attendant
Premix King
02.2024 - Current
Bachelor of Public Relaons -
University of Fiamfaam
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