Summary
Overview
Work History
Education
Skills
Timeline
Generic

Luana MacDonald

Summary

Dependable, Organised and Hard Working Leader ready for growth.

Having a vast experience within management and a love for people I found my passion within the NDIS sector. Being a strong leader and analytical problem solver with talents for team building, I'm looking for my next challenge. Expertise in leading and motivating a team to empower an engaged work culture.

Excellent customer relations aptitude and relationship building skills who works well under pressure.

Overview

10
10
years of professional experience

Work History

Disability Support Worker

Gold Coast Disability Connect
01.2023 - Current

Assistance with daily living by showering, catheter care, bowel care, personal hygiene, grooming, dressing and undressing.


Passive stretching.


Manual handling, transferring clients in and out of bed and chairs, positioning and rolling clients using slide sheets.


Provide clients access to the community through transport, assisting on social outings, participating in activities, appointments via wheel chair accessible taxi, clients car or personal vehicle.


Running errands.


Domestic duties including: preparing nutritious meals to suit clients dietary needs, making bed, laundry, cleaning (vacuuming, mopping and dusting).


Working with healthcare professionals to ensure the best care and support for clients.


Promote independence, give choice and control, encourage inclusivity, respect the rights and privacy of clients.


Shift notes, following care plans, client behaviours & incidents reports.


Disability Support Worker

Odyssey (Life Bright)
10.2021 - Current

Assistance with daily living by showering, catheter care, bowel care, personal hygiene, grooming, dressing and undressing.

Passive stretching.


Manual handling, transferring clients in and out of bed and chairs, positioning and rolling clients using slide sheets.

Provide clients access to the community through transport, assisting on social outings, participating in activities, appointments via wheel chair accessible taxi, clients car or personal vehicle.


Running errands, walking dogs.


Domestic duties including: preparing nutritious meals to suit clients dietary needs, making bed, laundry, cleaning (vacuuming, mopping and dusting).


Working with healthcare professionals to ensure the best care and support for clients.


Promote independence, give choice and control, encourage inclusivity, respect the rights and privacy of clients.


Shift notes, following care plans, client behaviours & incidents reports.

Store Manager

Cotton On KIds
07.2013 - 12.2022

Creating memorable experiences for customers and team by driving the business beliefs and culture, in return creating great business drive for my store.


Lead by driving the company culture, embed team engagement and product knowledge, be the brand ambassador within my store.


Enable and empower my store management team to be customer first, people focussed and results driven.


Develop my teams needs, motivate and drive wellness, engage performance to build for our future succession.


Work with field VM and Merch partners to provide customer and store insights to drive results and create great experiences for our customer.


Manage store schedules and wages effectively to achieve productivity and wage targets.


Advocate for the Cotton On Group Foundation, leading the team on how they can make life changing impact on our projects around the world

Education

Certificate of Completion - NDIS Quality Safeguards Commission

NDIS Worker Orientation Module
ELearning
09.2023

Certificate of Achievement - Harvest Physio Co

Clinical Practice Manual Handling Excellence
Gold Coast, QLD
05.2023

Certificate of Completion - Brightlives

Happy Bodies Foundations of Health in Disability
Webinar
02.2023

Certificate of Completion - Transition Support Project

Preparing For NDIS Planning Meetings
ELearning
02.2023

Certificate of Completion - Transition Support Project

Recovery And The NDIS
ELearning
02.2023

Certificate of Completion - Transition Support Project

NDIS Access And Psychosocial Disability
ELearning
02.2023

Certificate of Completion - Transition Support Project

The NDIS Explained
ELearning
02.2023

Certificate of Completion - Transition Support Project

Reasonable And Necessary in The NDIS
ELearning
02.2023

Certificate of Completion - NDIS Quality And Safeguards Commission

Supporting Effective Communication Module
ELearning
08.2022

Certificate of Completion - NDIS Quality And Safeguards Commission

Supporting Safe And Enjoyable Meals
ELearning
08.2022

Certificate of Completion - NDIS Quality And Safeguards Commission

New Worker NDIS Induction Module
ELearninng
08.2022

Statement of Attainment - Dementia Australia

Provide Support To People Living With Dementia
Gold Coast, QLD
07.2022

Certificate III - Strategix

Individual Support
Gold Coast, QLD
06.2022

Statement of Attainment - First Aid & Emergency

Provide First Aid
Gold Coast, QLD
09.2021

Certificate of Acknowledgement - Australian Department of Health - Aspen Health

Covid 19 Aged Care Modules 1-5
ELearning
09.2021

Certificate of Acknowledgement - Australian Government Department of Health - Aspen

Infection Control Training Covid 19
ELearning
09.2021

Skills

Management, Coaching Training & Feedback, Customer Service, Budgets, KPI's, Stock Management, Time Management, Self Motivated, Exceptional Communication skills, Networking, Ability to work in a Team or Independently, Experience in Conflict Resolution

Supporting Clients with their Goals, Daily Living, Personal Cares & Hygiene, Domestic Duties, Meal Preparation, Community Access & Participation, Appointments, Shopping, Transport, Social Support, Emotional Support, Working with Challenging Behaviours, Support with Assistive Technology, Manual Handling, Use of Slide Sheets, Catheter Care, Stretching and Exercises, Liaison with Allied Health, Care Plans, Shift Notes,

Timeline

Disability Support Worker

Gold Coast Disability Connect
01.2023 - Current

Disability Support Worker

Odyssey (Life Bright)
10.2021 - Current

Store Manager

Cotton On KIds
07.2013 - 12.2022

Certificate of Completion - NDIS Quality Safeguards Commission

NDIS Worker Orientation Module

Certificate of Achievement - Harvest Physio Co

Clinical Practice Manual Handling Excellence

Certificate of Completion - Brightlives

Happy Bodies Foundations of Health in Disability

Certificate of Completion - Transition Support Project

Preparing For NDIS Planning Meetings

Certificate of Completion - Transition Support Project

Recovery And The NDIS

Certificate of Completion - Transition Support Project

NDIS Access And Psychosocial Disability

Certificate of Completion - Transition Support Project

The NDIS Explained

Certificate of Completion - Transition Support Project

Reasonable And Necessary in The NDIS

Certificate of Completion - NDIS Quality And Safeguards Commission

Supporting Effective Communication Module

Certificate of Completion - NDIS Quality And Safeguards Commission

Supporting Safe And Enjoyable Meals

Certificate of Completion - NDIS Quality And Safeguards Commission

New Worker NDIS Induction Module

Statement of Attainment - Dementia Australia

Provide Support To People Living With Dementia

Certificate III - Strategix

Individual Support

Statement of Attainment - First Aid & Emergency

Provide First Aid

Certificate of Acknowledgement - Australian Department of Health - Aspen Health

Covid 19 Aged Care Modules 1-5

Certificate of Acknowledgement - Australian Government Department of Health - Aspen

Infection Control Training Covid 19
Luana MacDonald