Luana Kaye Mallett

• The role was primarily to ensure the safety and presentation of the hotel and property with a welcoming and cordial environment requiring a pleasant, positive, energetic and enthusiastic attitude. Strong communication, rapport building and quick problem solving skills.

Duties consisted of but not limited to:

• Guest Services - available to assist with online pre check-in process on arrival when necessary, room-service and attend to guests needs and complaints, resolve problems, and vacate guests or unwanted visitors when required.
• Proven experience in similar roles - student and customer services, retail and hospitality, housekeeping and laundry, housecleaning.
• Able to assist in all areas of the business - front of house, kitchen/restaurant assistance, laundry service, housekeeping, clean common areas, and yard maintenance. Liaise and assist with any tradesmen or delivery of services and products. After hours assistance between 6pm and 8am, lockouts and any emergency call outs. On-call overnight. Assist with fire alarm and vacating guests, and assisting fire brigade, ambulance and police services. Scheduled security walk around of building, yard of an evening.
• Performed minor repairs and maintenance - replace batteries and room/door locks, attend to tv and ac issues, battery and lightbulbs replacement, curtains and rod maintenance and resolve shower and toilet problems. Yard and pool.

Assisted with Caretaking at both Pegasus and Hamilton Brisbane Airport Hotels, Hamilton for 8 months.

As a stylist the customer service was of the highest priority and attending to hundreds of customers weekly to provide for their individual wants and needs.

• Greeting customers, and creating a friendly professional service.
• Performing sales skills, and consistently achieving daily KPI's, and company promotions.
• Proficiency in CRM point of sale operating system, exchanges, refunds, click and collect, mailing and end of day close.
• Resolving customer complaints daily
• Organization and cleanliness of product, stock and general store.

• Complied with company policy and procedures applicable to role, the organization and for protection of client who would undergo enrolment in course of interest

• Effective time management of daily tasks, recording and reporting, calls, and meeting personal deadlines and team targets

• Assisted and supported over 10-15 students daily with empathy, ensuring their educational and emotional needs were a priority

• Developed strong relationships with community organizations to connect students with relevant external support services when needed.

• Administration duties
• Customer Liaison
• Generation of leads

As a self-employed person,

• Catered, planned, styled and coordinated customer events including weddings and community conferences.

• Delivered a high-quality service.

• Instructed and managed staff

• Administration; including, sourcing, ordering, invoicing, purchasing goods, services, and equipment.

Responsible for:

• Shopping, preparing, cooking and serving office meals
• Promoting health and fitness, and engaging staff in fitness challenges
• General clean and organization of staff areas
• Self-motivated, with strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in team environment.
• Proven ability to learn quickly and adapt to new situations.
• Work well in team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.