LUAN NGUYEN
Melbourne,VIC
Summary
Professional with extensive background in regulatory compliance and risk management. Proven ability to develop and implement effective compliance programs, ensuring adherence to industry standards and legal requirements. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skills include policy development, auditing, and stakeholder communication, with reputation for reliability and integrity.
Overview
5
5
years of professional experience
Work History
Reporting and Compliance Manager
Cushman & Wakefield
06.2023 - Current
- Demonstrated excellent written and verbal communication skills to provide excellent stakeholder management
- Demonstrated excellent reporting analytical skills to provide accurate records of services provided to the PPP contractual obligations
- This includes proficiency in MS Office Suite knowledge and financial acumen
- Consistently monitor the compliance component within the account to ensure exceeds expectations within the FM services
- Demonstrated excellent leadership of the administrative staff and management to various stakeholders at different levels within the account
- Demonstrated excellent customer service and contractor management that ensured smooth operations of the FM services
Operations Support Manager
Bendigo Kangan Institute
05.2022 - 06.2023
- Manage the daily operations of Bendigo Kangan Institute's Automotive Centre of Excellence (ACE)
- Manage a variety of daily operations for ACE and assist both the Director and Education Managers to ensure customer needs, contractual and OHS requirements are met and maintained
- Provide leadership and management to the Administration and Student Engagement teams, including Team Leaders, Apprentice Training Advisors and Administrative Staff
- Oversee enrolments and the resulting process to ensure compliance in accordance with the Australian training regulations
- Maintain portfolio compliance, including staff qualification matrix, vocational competencies, and required licenses
- Involved in transformational change at BKI by implementing new processes and piloting the new technological platform
- Successfully led and managed the operational excellence of the Automotive portfolio with several key projects
- Grew the total revenue by approximately 10% by increasing the number of student enrolments between the years 2022 and 2023
- Enhanced team productivity by providing ongoing training and development opportunities.
- Monitored performance metrics, identifying areas for improvement and driving continuous process enhancements.
- Produced reports outlining student enrolment metrics.
- Investigated student learning issues to determine causes and develop solutions.
- Provided senior management support to day-to-day operations.
Administration Team Leader
Bendigo Kangan Institute
05.2020 - 05.2022
- Provided leadership to the Administration Team of 11 staff, including up to 3 trainees from the NextGen group
- Provided a high level of support and assistance to the Operations Support Manager, Senior Managers and other Team Leaders of the Automotive portfolio
- Responsible for developing and implementing projects, and functions across the portfolio
- Liaise and negotiate with internal and external stakeholders, including Key Client & Workplace Industry partners regarding alternative strategies to solve the problems that arise
- Manage and coordinate work within strict timelines and deadlines, multi-task, and p work requirements for the self and administrative team prioritize
- Exceeded expectations in leadership and management of the administrative team, increasing the level of staff satisfaction
- Successfully built and maintained relationships with various stakeholders including senior managers, executive team, and external stakeholders
- Increased the number of student enrolments by 10% of each fiscal year, including new and continuing enrolments
- Increased staff morale overall via performance review cycle results, most staff exceeded expectations at work in different areas
Education
MBA - Business Administration And Management
Victoria University
Melbourne, VIC10.2024
Graduate Certificate in Business Administration -
Victoria University
Melbourne, VIC08.2023
Bachelor of Business Administration - Human Resources Management
Victoria University
Melbourne, VIC04.2022
Diploma of Business Administration -
Bendigo Kangan Institute
06.2017
Certificate IV in Leadership and Management -
Bendigo Kangan Institute
11.2016
Certificate III in International Trade -
Holmesglen Institute of Tafe
12.2013
Skills
- Microsoft Office Suite
- Excel
- Word
- PowerPoint
- Power BI
- Stakeholder Management
- Leadership
- Project Management
- Training development
- Training and education
- Document reviews
- Compliance documentation
References
Referees will be provided upon request.
Skillssummary
Advanced Microsoft Office skills demonstrated in my current role as Reporting Manager, and previous role as Operations Manager. I am required to utilise Excel, Word, and PowerPoint to a proficient level to produce accurate data for reporting and decision-making purposes. In addition, I also use Power BI to produce reports that assist the preparation of reports or understanding of work performance., Stakeholder management skills demonstrated in my current role as Reporting Manager and previous role as Operations Manager. I am required to interact with professionals at the senior and executive levels to ensure smooth operations of the portfolio., Leadership and Project Management skills demonstrated in my current role as Reporting Manager and previous role as Operations Manager. I have excellent relationships with all stakeholders, especially subordinates, I also excel in project management and deliver great outcomes on time.
Accomplishments
- Supervised team of 25 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Vietnamese
Native or Bilingual
English
Full Professional
Timeline
Reporting and Compliance Manager
Cushman & Wakefield
06.2023 - Current
Operations Support Manager
Bendigo Kangan Institute
05.2022 - 06.2023
Administration Team Leader
Bendigo Kangan Institute
05.2020 - 05.2022
Diploma of Business Administration -
Bendigo Kangan Institute
Certificate IV in Leadership and Management -
Bendigo Kangan Institute
Certificate III in International Trade -
Holmesglen Institute of Tafe
MBA - Business Administration And Management
Victoria University
Graduate Certificate in Business Administration -
Victoria University
Bachelor of Business Administration - Human Resources Management
Victoria University
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