Luanne Campbell-Howard
Geraldton,WA
Summary
Hardworking and capable professional, brings excellent communication and strong organisational skills to tasks at hand. First hand knowledge of PATS and living in country community augments understanding of compassion required for role. Experienced at providing safe and quality care for patients and their loved ones withing the bounds of WA Country Health Services policies & procedures. Willing to use range of proven skills to provide best practice and open to further learning.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Switchboard/Reception /Concierge/Ward Clerk
Geraldton Regional Hospital
03.2022 - Current
- Undertakes all reception, switchboard, concierge and administration duties in accordance with the relevant Geraldton Regional Hospital and WACHS policies & procedures.
- Provides high quality switchboard, reception and concierge services for patients, families and staff in a friendly and courteous manner demonstrating efficiency, collaboration and excellent communication skills.
- Managed visitor screening, visitor restrictions and conflict resolution during the height of the COVID pandemic. Balances the needs of patient/family centred care and WACHS policies & procedures with compassion, empathy and without discrimination.
- Prepares and maintains patient medical records as well as undertaking clerical and administrative duties to support ward clerks and management. This includes filing, collating and volumising files, plus discharge administration, bed moves and clinician changes. Additionally skilled at redacting legal documents. This attests to the ability to process documents with accuracy, integrity and confidentiality.
- Assists with the orientation and training of other clerical staff showing strong teamwork collaboration.
Health and Safety / Office Administrator
Ze Build Ltd
08.2020 - 01.2022
- Organised and co-ordinated weekly Health & Safety ‘Tool Box’ meetings on approximately 30 building sites. Arranged site training courses for team of 75 staff – eg. First Aid Course, Fibre Safety and Fork Hoist training. This ensured standardised provision of education and safety was provided for all tradesmen in this rapidly growing company.
- Initiated and implemented company vehicle policies including managing the fleet, vehicle registrations, Warrant of Fitness certificates and dealing with accident insurance claims.
- Prepare documentation for new builds and renovations to be presented for Council approval as well as draw up contingency spread sheets for new builds.
- Arranged new employee contracts as negotiated
- Became co-ordinator of employee functions, customer functions, promotional events and fundraisers which contributed to staff and customer wellbeing
- Ordered company uniforms for 4 companies - Ze Build, Ze Plumb & Gas, Ze Spark and BM Hire
Sales Support
Refresh Renovations
11.2019 - 08.2020
- Assisted managers with related duties of business such as calling new leads to set up appointments with new clients and attend meetings and make detailed notes
- Set up appointments for tradesman to attend clients on site to quote for business
- Executed bathroom and kitchen projects, managing all aspects of the project, including following up with tradesmen and gathering reviews and testimonials from homeowners
- Save all quotes, plans and notes into each client folder in Google Drive.
Office Administrator / Receptionist
Albany ITM
06.2016 - 10.2019
- Responsible for a variety of business administrative tasks such as invoicing, costing, investigating account queries, daily audit reports for sales representatives, filing, assisting with end of month processes, daily banking and stock taking. In addition, managed office purchasing and supported management as required.
- Attended to reception duties, switchboard (3CX Phone), emails and post.
- Proficient in MYOB (EXO) and Maxim
- Assisted with OH & S, ensuring contractors were inducted.
- First Aider & Fire Warden
Assistant Manager / Acting Manager (4 Months)
Tile Space (formerly Heritage Tiles)
01.2014 - 06.2016
- Oversee day to day operations of business. Managed weekly staff rosters and timesheets. Attended to daily banking process, cashing up and investigate queries
- Encouraged team (staff of 5) to meet and exceed sales targets in collaboration with manager and area manager
- Acting manager for 4 months until position filled
- Demonstrated great organisational skills – and ability to multitask and work under pressure with strong time management and good attention to detail.
- Proven to be responsible and accountable and can work without being supervised.
Sales Consultant/ Key Account Manager
Tile Warehouse - Glenfield
10.2008 - 12.2013
- Showroom consultant duties – involved in daily cash up duties, end of day reports, opening and closing of shop
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Involved in stock control on regular basis to establish problems or discrepancies
- Key input into showroom upgrades and displays, including implementation processes
- Computer proficiency
Architectural Sales Representative
Libra Bathrooms
03.2007 - 05.2008
- Developed strong relationships with architects, designers, and contractors for successful projects collaborations.
- Assisted clients in selecting appropriate materials and products for their specific design requirements.
Education
Grenville High School
South AfricaSkills
- Effective Communication Skills
- Compassionate & Empathetic
- Inclusive & Respectful
- Strong Administration Background
- Competent in Microsoft Office, MYOB
- Accountability & Integrity
- Excellent Organisational Skills
- Dedicated to Task & Accurate
- Self-Motivated & Reliable
- Engages in Teamwork & Collaboration
- Adaptable & Flexible with willingness to continue to learn
References Available
Hospital Co-Ordinator
Chantelle ............
M:
Hospital Co-Ordinator
Kelly
M:
Career Background
Highly competent, experienced and adept at a wide range of skills associated with a diverse career in such roles as Project Sales Representative, Project Sales Consultant, Internal Sales Consultant and general sales representative work. Highly-motivated, results-driven person with many professional and personal attributes which would be of considerable benefit to an organisation seeking the services of an applicant with a demonstrated sales record, possessing the ability to represent the company in a highly-professional manner at all times. A creative flair and eye for detail.
Volunteer Experience
- Immigrant resettlement – informal group gathering household goods for immigrants
- Bobbi Bear – collecting household goods to set up homes for abused children
- Chairperson of Body Corporate (Strata) – 2 years
Certification
WACHS Training
- Person Centred Care
- Accountability & Ethical Decision Making
- Aboriginal Cultural eLearning, Aboriginal Health and Wellbeing
- Record Keeping Awareness Training
- Health Record Management
- Confidentiality
- Essential Cyber Security
- Aggression Prevention & Management
- Emergency Awareness
- others...
Timeline
Switchboard/Reception /Concierge/Ward Clerk
Geraldton Regional Hospital
03.2022 - Current
Health and Safety / Office Administrator
Ze Build Ltd
08.2020 - 01.2022
Sales Support
Refresh Renovations
11.2019 - 08.2020
Office Administrator / Receptionist
Albany ITM
06.2016 - 10.2019
Assistant Manager / Acting Manager (4 Months)
Tile Space (formerly Heritage Tiles)
01.2014 - 06.2016
Sales Consultant/ Key Account Manager
Tile Warehouse - Glenfield
10.2008 - 12.2013
Architectural Sales Representative
Libra Bathrooms
03.2007 - 05.2008
Grenville High School
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