Lubica Fapsova
ALBANY CREEK,Queensland
Summary
Business development manager with extensive experience in organizational leadership and proven success in lead generation. Expertise in building and nurturing relationships with key clients and stakeholders. Recognized for effective team coaching, sales training, and consistently achieving revenue targets.
Overview
20
20
years of professional experience
Work History
Business Development Manager
THE ARC AGENCY
Brisbane, QLD
04.2024 - 05.2025
- Achieved and surpassed sales targets through strategic initiatives and effective execution.
- Maintained high client retention rate by delivering exceptional service and fostering relationships.
- Negotiated and established key partnerships with major clients, enhancing market presence.
- Identified emerging brands and products based on current market trends.
- Developed and launched innovative marketing campaigns that boosted lead generation.
- Trained and mentored new sales team members to meet sales objectives.
Relationship Manager/National Relationship Manager
THE ARC AGENCY
Brisbane
09.2022 - 03.2024
- Company Overview: (Sales and Marketing Support Agency)
- Meeting and exceeding weekly and monthly KPI
- Award Recognition - Received the 'Top Performer' award for outstanding contributions to business growth and client satisfaction.
- Client Retention - Maintained strong, long-term relationships with key clients, resulting in repeat business and referrals.
- Extensive Product knowledge from leading brands in the construction and interior industry
- Client Acquisition - Successfully onboarded several high-profile architectural and interior design firms, expanding the client base and increasing sales.
- Staff Training - Trained and mentored new staff members, helping them to quickly adapt and excel in their roles
- (Sales and Marketing Support Agency)
Account Manager
WIESNER HAGER LTD
London
04.2013 - 09.2016
- Company Overview: (Office Furniture Design & Manufacturer)
- Build and maintain strong, long-lasting client relationships with top 15 London based accounts
- Develop new business with existing clients and/or identify areas of improvement
- Represent company at international tradeshows (ORGATEC for example)
- Prepare presentations and demonstrate product functionality and advantages
- Negotiate individual projects and contracts to maximize profits
- Meeting annual sales target of £550K
- Forecast and prepare monthly reports on key accounts
- Collaborate with the Sales Director to identify and grow opportunities within the industry
- (Office Furniture Design & Manufacturer)
Office Manager / Logistics Manager
WIESNER HAGER LTD
London
05.2008 - 03.2013
- Company Overview: (Office Furniture Design & Manufacturer)
- Management of office furniture layout Account management, ensuring all invoices and salaries are paid on time and filed accordingly
- Dealing with correspondence, customer enquiries and complaints
- Record office expenditure and manage the budget
- Use IT systems to manage delivery times and transport costs
- Liaise and negotiate with suppliers to improve service level and budget spent
- Plan and manage projects
- Record furniture stock and maintenance requirements
- (Office Furniture Design & Manufacturer)
Administrator / Executive Assistant
METRO DESIGN CONSULTANTS LTD
London
08.2005 - 05.2008
- Company Overview: (Office Interior Design & Build)
- Administrative support to the Managing Director of a company with 25 employees and an annual turnover of £10 million
- Diary management (meetings, conference calls, travelling, social events)
- Producing correspondence, presentations and meeting-related documents including taking minutes
- Daily assistance with accounting, expenses and book keeping duties
- Screening telephone calls and emails, Opening and distributing post
- Meeting and greeting clients, providing refreshments
- Checking and ordering of all provisions (stationery, tea, coffee etc.)
- Managing Petty Cash
- (Office Interior Design & Build)
Project Secretary / Document Controller
ISG LTD
London
04.2005 - 07.2005
- Company Overview: (Construction Services Company)
- Typing, distribution and filing of all project related correspondence
- Maintaining proper use of office machinery and call engineers
- Keep accurate records (using the Project Desk System with Lotus Notes) of all drawings through each stage of construction
- Maintaining an up-to-date filing system
- Liaise with architects and contractors to ensure that all parties are working to the correct drawings
- Ensure that every drawing is received by the relevant trades
- (Construction Services Company)
Education
Language Courses - English Advanced Level
THE LONDON SKILLS INSTITUTE
London01.2004
TWIN TOWERS - English Intermediate and First Certificate Level
TWIN TOWERS
London01.2003
Art Course -
HAMPSTEAD GARDEN SUBURB INSTITUTE
London01.2003
Business Management -
SCHOOL OF ECONOMICS AND MANAGEMENT
Povazska Bystrica, Slovakia01.1999
Skills
- Microsoft Office Suite
- Salesforce and HubSpot
- SAP and EOS
- Lotus Notes
- Typing proficiency
Hobbies and Interests
- Playing football
- Skiing
- Cycling
- Golf
- Basketball
- Art & craft
- Cooking/baking
- Travelling
Languages
- Slovakian, Native tongue
- English, Fluency for business and social interaction
- Czech, Fluency for business and social interaction
- German, Basic
- Polish, Basic
- Russian, Basic
Attributes
- Self-motivated with a positive 'can-do' attitude.
- Flexible and have the ability to learn quickly and proactively.
- Approach professional challenges with an optimistic and enthusiastic attitude.
- Excellent interpersonal and team skills.
- Comfortable working in a busy and fast-paced environment with tight deadlines.
References
References available upon request.
Timeline
Business Development Manager
THE ARC AGENCY
04.2024 - 05.2025
Relationship Manager/National Relationship Manager
THE ARC AGENCY
09.2022 - 03.2024
Account Manager
WIESNER HAGER LTD
04.2013 - 09.2016
Office Manager / Logistics Manager
WIESNER HAGER LTD
05.2008 - 03.2013
Administrator / Executive Assistant
METRO DESIGN CONSULTANTS LTD
08.2005 - 05.2008
Project Secretary / Document Controller
ISG LTD
04.2005 - 07.2005
Language Courses - English Advanced Level
THE LONDON SKILLS INSTITUTE
TWIN TOWERS - English Intermediate and First Certificate Level
TWIN TOWERS
Art Course -
HAMPSTEAD GARDEN SUBURB INSTITUTE
Business Management -
SCHOOL OF ECONOMICS AND MANAGEMENT
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