Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Luca Boggi

Luca Boggi

29 Orrong Crescent

Summary

Professional guest experience attendant with strong focus on delivering high standards and achieving results. Proven ability to adapt to changing needs while maintaining reliability and team collaboration. Skilled in customer service, problem-solving, and maintaining clean, organized environment. Known for positive attitude and effective communication with both customers and team members.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Guest Experience Attendant

Village Cinemas
10.2024 - Current
  • Maintained facilities in a clean, neat, and organised manner to give areas a professional and fresh appeal.
  • Collaborated with team members to improve overall service quality and guest experience.
  • Provided excellent customer service to guests by promptly responding to inquiries and requests.
  • Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
  • Responded and solved guest inquiries and issues promptly, ensuring their satisfaction with our services.

Bartender

Angel Music Bar
10.2024 - 03.2025
  • Served high customer volumes during special events, nights, and weekends.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Performed opening and closing duties, setting up for incoming shift, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.

FOH and Waiting Staff

Butchers Diner
12.2022 - 09.2024
  • Provided exceptional customer service by accurately taking orders, promptly delivering meals, and maintaining cleanliness in the restaurant.
  • Performed administrative tasks such as reconciling the register, report writing, and restocking both FOH/BOH as needed for efficient operations.
  • Employed FOH management skills to efficiently handle customer enquiries and concerns while promptly addressing their requests.
  • Developed excellent working knowledge of industry trends and improvements in processes.
  • Diffused challenging situations using conflict management techniques.
  • Maintained clean, safe working environments to eliminate accident risks.
  • Maximised customer engagement and satisfaction by delivering excellent customer service.

Tennis Coach

Kanga Tennis Coaching
04.2021 - 03.2023
  • Facilitated the development of children aged 3-12 in tennis by improving their on-court abilities and fostering collaborative communication.
  • Enhanced efficiency by cleaning and organizing storage spaces on a regular basis.
  • Motivated students to reach their full potential and exceed expectations through lessons and holiday clinics.

Education

Bachelor of Arts - Musical Theatre

Australian Institute of Music

Year 12- VCE- 2022

Xavier College

Skills

  • Strong work ethic
  • Team player attitude
  • Reliability and punctuality
  • Cleanliness and hygiene
  • Guest relations
  • Initiative and Self-motivation
  • Customer request handling
  • Excellent communication
  • Teamwork and collaboration
  • Multitasking
  • Organizational skills
  • Adaptability and flexibility

Certification

Responsible Service of Alcohol - 2024

Drivers License - 2024

Timeline

Guest Experience Attendant

Village Cinemas
10.2024 - Current

Bartender

Angel Music Bar
10.2024 - 03.2025

FOH and Waiting Staff

Butchers Diner
12.2022 - 09.2024

Tennis Coach

Kanga Tennis Coaching
04.2021 - 03.2023

Year 12- VCE- 2022

Xavier College

Bachelor of Arts - Musical Theatre

Australian Institute of Music

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Luca Boggi