Overview
Work History
Education
Skills
Accomplishments
Basketball and AFL
Timeline
Generic

Luca Carbone

Moonee Ponds,VIC

Overview

7
7
years of professional experience

Work History

Customer Service Staff Member

Brunetti Classico
12.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Resolved customer issues utilizing active listening and empathy during interactions.
  • Contributed to increased sales by offering personalized product recommendations based on customer needs.
  • Collaborated with team members to improve overall service quality through shared knowledge and expertise.
  • Maintained a clean and safe working environment, following all safety and sanitation guidelines.
  • Retained customers through exceptional problem-solving skills, demonstrating genuine care for their concerns.

Front of House Server

Nene Chicken
07.2022 - 02.2023
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Answered customers' questions, recommended items and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Volunteer

Local CWA Essendon
07.2018 - 07.2018
  • Assisted with special events or programs.
  • Maintained clean, neat and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Greeted visitors and answered questions about program, requirements and opportunities.
  • Coordinated food, clothing and household items for disadvantaged individuals and families.
  • Volunteering again in the same capacity this July 2022 for the major CWA Essendon event of the year.

Education

Bachelor of Realestate And Property - Property

Deakin University
Melbourne, VIC

VCE -

Penleigh And Essendon Grammar School
Keilor East
10.2024

Skills

  • Verbal and Written Communication
  • Complaint Handling and Resolution
  • Adaptability and Dependability
  • Computer Skills (including Microsoft 365)
  • Teamwork and Collaboration
  • Transactions and Cash Handling

Accomplishments

- Swam for school in a state final.

- Played in a premiership local football team.

Basketball and AFL

Played football for Aberfeldie and PEGS at a local and school level. Also played basketball at a domestic level for Aberfeldie and a Rep level for Keilor.

Timeline

Customer Service Staff Member

Brunetti Classico
12.2023 - Current

Front of House Server

Nene Chicken
07.2022 - 02.2023

Volunteer

Local CWA Essendon
07.2018 - 07.2018

Bachelor of Realestate And Property - Property

Deakin University

VCE -

Penleigh And Essendon Grammar School

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Luca Carbone