Luca Contessi
Cairns,QLD
Summary
I started work since when I was 16 years old with manual jobs for some years, but when I moved I choose to work in hospitality for learning better english and get in touch with people from different countries and I started this experience in the MXGP International motocross all around Europe as a waiter and after this experience I decided to travel and I moved to Auckland where I found a very good place and people where I could demonstrate my work skills. Now I am here in Australia with WHV and I want to continue my work experience in Hospitality to improve myself more and more.
Overview
7
7
years of professional experience
Work History
Hospitality Manager
Pane E Vino
10.2022 - 10.2023
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Supervised team of 4 girls front desk agents and helped to resolve issues arising during shifts.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Banquet Waiter
Mxgp Yamaha Team
01.2020 - 06.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
- Increased banquet efficiency by collaborating with the event planning team to ensure smooth operations.
- Delivered exceptional dining experiences for guests through expert knowledge of menu offerings and wine pairings.
- Handled high-pressure situations with professionalism, maintaining a calm demeanor during busy events.
- Demonstrated attention to detail while arranging table settings according to predetermined guidelines and client preferences.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Industrial Painter
Sofmi S.R.L
04.2017 - 01.2020
- Enhanced productivity by developing and implementing efficient painting techniques for industrial projects.
- Improved project completion times by effectively managing schedules, resources, and tasks.
- Ensured a safe working environment through proper use of protective equipment and adherence to safety protocols.
- Increased customer satisfaction by delivering high-quality finishes within budget and on time.
- Demonstrated attention to detail in every aspect of the painting process, resulting in consistent high-quality workmanship.
Education
3 Years Diploma - Manual School
Patronato San Vincenzo
Endine Gaiano 06.2016
Skills
- Public relations
- work team
- motivated and try to be always better
- constumers service
- easy work learning
Timeline
Hospitality Manager
Pane E Vino
10.2022 - 10.2023
Banquet Waiter
Mxgp Yamaha Team
01.2020 - 06.2022
Industrial Painter
Sofmi S.R.L
04.2017 - 01.2020
3 Years Diploma - Manual School
Patronato San Vincenzo
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