Luca Luvera
Gowanbrae,VIC
Summary
Dynamic customer service professional with a proven track record at Coles Supermarket, enhancing customer satisfaction through exceptional service and effective training programs. Skilled in managing challenging interactions and maximizing sales opportunities, while proficient in various software applications. Committed to delivering quality results and fostering lasting client relationships.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service
Coles Supermarket
08.2024 - Current
- Provided exceptional customer service and consistently performed quality services.
- Developed employee training programs, leading to improved customer service scores.
- Streamlined account management processes for improved efficiency and customer service.
- Developed lasting relationships with clients through exceptional customer service skills.
Cook/Team Member
KFC
03.2022 - 07.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Work Experience
Nelson Alexander
02.2024 - 03.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Certificate IV - Real Estate Practice
Entry Education
11-2025
Certificate III - Business
Kangan Institute
Melbourne, VIC10-2024
Skills
- Customer service and assistance
- Excellent customer service skills
- Customer service monitoring
- Attentive customer service
- Maximizing sales opportunities with upselling
- Managing challenging customer interactions
Accomplishments
- Successfully recruited and trained many new customer service representatives.
- Drove record-high sales that elevated the store's ranking in the company from #25 to #7.
- Resolved product issue through consumer testing.
Certification
First Aid And CPR
White Card Training
Timeline
Customer Service
Coles Supermarket
08.2024 - Current
Work Experience
Nelson Alexander
02.2024 - 03.2024
Cook/Team Member
KFC
03.2022 - 07.2024
Certificate IV - Real Estate Practice
Entry Education
Certificate III - Business
Kangan Institute
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