Lucia Martinez Torres
Gold Coast,QLD
Summary
Dynamic and customer-oriented aviation professional with hands-on experience as a Cabin Crew member and expertise in the operation of Boeing 737-800 and 737-8200 aircraft. Skilled in delivering exceptional customer service, ensuring passenger safety, and managing front-line operations in high-pressure environments. Adept at fostering positive client relationships, resolving conflicts efficiently, and collaborating within diverse teams. Passionate about enhancing customer experiences and contributing to the seamless functioning of airport services.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Worker
Sprinter
Alicante, Spain
06.2024 - 09.2025
- Managed daily store operations, achieving and surpassing sales targets.
- Built lasting customer relationships, ensuring loyalty and retention.
- Implemented visual merchandising strategies to enhance product visibility and sales.
Cabin Crew Member
Ryanair
Dublin , Ireland
01.2023 - 03.2024
- Operated onboard Boeing 737-800 and 737-8200, ensuring passenger comfort and compliance with safety regulations.
- Delivered exceptional customer service to passengers, addressing diverse needs and resolving issues promptly.
- Conducted pre-flight safety checks and demonstrated safety protocols to passengers.
- Maintained a clean and organized cabin environment for an optimal travel experience.
- Collaborated with international crew members in a fast-paced, dynamic work setting.
Receptionist
Fight Club Arrieta
Alicante, Spain
09.2020 - 12.2022
- Successfully managed front desk operations, including greeting clients and answering inquiries.
- Scheduled appointments and organized class attendance alongside gym trainers.
- Enhanced customer satisfaction by ensuring seamless communication and efficient service.
Education
Cabin Crew Certificate -
Air Hostess Alicante
Alicante, Spain02-2022
High School Diploma -
I.E.S Sixto Marco
Alicante, Spain06-2020
Diploma of Travel And Tourism Managment -
Australian Pacific College
Brisbane, QLDSkills
- Exceptional customer service and communication
- Knowledge of safety protocols and emergency procedures
- Proficiency in handling diverse passenger needs
- Multilingual: Spanish (Native), English (Advanced)
- Team collaboration in multicultural settings
- Organizational and problem-solving abilities
- Experience with inventory management and visual merchandising
Certification
- Cabin Crew Certificate by AESA
- Class CC Medical Certificate
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Retail Worker
Sprinter
06.2024 - 09.2025
Cabin Crew Member
Ryanair
01.2023 - 03.2024
Receptionist
Fight Club Arrieta
09.2020 - 12.2022
Cabin Crew Certificate -
Air Hostess Alicante
High School Diploma -
I.E.S Sixto Marco
Diploma of Travel And Tourism Managment -
Australian Pacific College
Similar Profiles
Maria MorganMaria Morgan
Care Coordinator-Remote at Sprinter HealthCare Coordinator-Remote at Sprinter Health
Bailey StavingBailey Staving
Service Desk Technician at Sprinter Business SolutionsService Desk Technician at Sprinter Business Solutions
Latoya BrinkleyLatoya Brinkley
Mobile Phlebotomist at Sprinter HealthMobile Phlebotomist at Sprinter Health