Luca Sydenham
Terrigal
Summary
Dynamic and results-oriented professional with extensive experience in customer service and team leadership, honed at companies like Hoyts. Excelled in employee training, enhancing team efficiency, and maintaining high safety and quality standards. Skilled in cash handling and fostering a collaborative work environment, consistently achieving and surpassing set goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Trainer
Hoyts
04.2022 - Current
- Trained new and current employees in customer service, food safety, POS control.
- Undertook monthly observation reviews on employees to help them learn and improve their work.
- Set positive example for team members by providing high-quality, efficient service.
- Led teams throughout shifts by delegating jobs, working together, preparing crew before rushes aswell as making adjustments as needed throughout the shift.
Cook
Red Rooster
02.2022 - 03.2022
- Maintained clean and organised work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
House Keeper
Avoca Beach Hotel
12.2020 - 01.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
High School Diploma -
St Edwards College
East Gosford 12-2024
Skills
- Customer service
- Employee training
- Cash handling
- Team leadership
Accomplishments
Hoyts Floor Crew of The Year (2023)
Hoyts Employee of the Year (2024)
Finished year 12 rank #1 in Entertainment (2024)
Certification
Responsible Service of Alcohol (RSA) / First Aid certificate / White Card
Timeline
Crew Trainer
Hoyts
04.2022 - Current
Cook
Red Rooster
02.2022 - 03.2022
House Keeper
Avoca Beach Hotel
12.2020 - 01.2021
High School Diploma -
St Edwards College
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