Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
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Luca Villaflores

Luca Villaflores

Rosebery,NSW

Summary

  • Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
  • Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Responsible retail professional with excellent sales, service and interpersonal skills.
  • Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.

Overview

2
2
years of professional experience

Work History

Full Time Client Advisor

Gucci
Sydney, NSW
12.2023 - Current

Full Time Client Advisor

Gucci
Sydney, NSW
12.2023 - Current
  • Providing the highest level of customer Service, experience and discovery to ensure client satisfaction.
  • Being able to distinguish a client's needs from their wants.
  • Overseeing Men's Bag & Travel and Men's & Women's Belt's Departments
  • Achieved over $175,000 in sales in Q1 of 2024 whilst working in a concession store
  • Have achieved a perfect NPS score of 10/10 throughout my entirety at Gucci
  • Developed a high level of understanding and skill in the fine jewellery department
  • Performed the highest level of CRM, more specifically when dealing with product care cases and unhappy clients
  • The dealing of exotic skins and high quality gemstones (python, ostrich, diamonds, taumarine etc.)
  • Developed a consistent and strong client base of over 500 return clients through the use of clienteling. All of which purchasing regularly through appointments, both in store and online order products.
  • Took part in BOH duties through cycle counts, PCS, receiving and sending stock through the use of SAP.
  • Sent EOD emails and managed EOD staff duties as closing in charge when managers were not present.
  • Exceeded high sales targets and KPIs (high ticket, clienteling, department based, average ticket, UPT, cross selling) throughout my tenure with Gucci.

Department Supervisor

JD Sports
Sydney
07.2023 - Current
  • Promoted to Department supervisor at a fast paced, high stress, high foot traffic flagship store, after three months of being a full time team member.
  • Tasked with driving KPIs, motivating staff, running a department specializing in Textiles.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Trained and mentored new associates on department policies and procedures.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Achieved sales goals and business objectives by motivating staff and striving for "the customer experience".
  • Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
  • Taught junior employees proactive strategies to meet operational and sales goals.

Casual Sales Assistant

Culture Kings
Sydney, NSW
09.2022 - 07.2023
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Helped customers by answering questions and locating merchandise.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Cross-sold products to boost overall sales purchases.
  • Used product knowledge to suggest items to match client needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Placed special orders or called other stores to find desired items.
  • Described merchandise and explained use, operation and care.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.

Warehouse Assistant

Sheike
St Peters, NSW
09.2022 - 12.2022
  • Lifted materials of varied weights on regular basis.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Organized incoming inventory to fit with optimal storage plans and maintain retrieval efficiency.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Inspected and moved products to designated areas in warehouse.
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Conducted timely and accurate inventory counts to maintain current supply records and facilitate smooth ordering.

Education

St Mary’s Cathedral College
Sydney
09.2022

Bachelor Of Commerce - Commerce/Business

Macquarie University
Sydney, NSW

Skills

  • Coordinating Daily Operations
  • Staff Supervision
  • Team Collaboration and Leadership
  • Engaging with Diverse Clients
  • Client Needs Assessment
  • Sales Goals Attainment
  • Client Relations Management (CRM)
  • Luxury Goods
  • Inventory and Cycle Count's
  • High level in Product Care
  • High Sale's numbers
  • KPIs

Websites

References

  • Available upon request.

Timeline

Full Time Client Advisor

Gucci
12.2023 - Current

Full Time Client Advisor

Gucci
12.2023 - Current

Department Supervisor

JD Sports
07.2023 - Current

Casual Sales Assistant

Culture Kings
09.2022 - 07.2023

Warehouse Assistant

Sheike
09.2022 - 12.2022

St Mary’s Cathedral College

Bachelor Of Commerce - Commerce/Business

Macquarie University

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Luca Villaflores