Luca Zappia
Summary
Highly motivated and organized individual with a strong background in working with children as a referee and volunteer at an after-school care program. Also, possess solid experience in sales consultancy, customer service and hospitality as well as a completed a year of study in construction project management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
Drummoyne Sailing Club
09.2024 - Current
- Ensuring responsible service of alcohol and conduct of gambling.
- Managed cash handling duties.
- Served high customer volumes during special events, nights, and weekends.
- Developed strong customer rapport by engaging in friendly conversation.
Team Member
Dan Murphy's
09.2023 - 09.2024
- Operating the registers and managing stock.
- Packing shelves and online orders.
- Maintained knowledge of product to help customers quickly locate products and offer advice.
- Providing exceptional service and promptly addressing concerns.
Sales Consultant
Keeler Hardware
08.2022 - 08.2024
- Advised clients on appropriate product selections based on their unique needs.
- Handling and banking cash and cheques.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Resolving customer complaints and issues.
Kitchen Worker
Mcdonald's
10.2021 - 09.2022
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Referee
Canterbury Referees Association
04.2018 - 06.2021
- Utilized strong decision-making skills under pressure, contributing to the overall quality of each competition.
- Promoted good sportsmanship among players and officials of all ages.
- Officiated children, adult and state level matches.
Education
Bachelor of Construction Project Management -
University of Technology Sydney
2nd YearHigh School Certificate
Rosebank College
Five Dock12-2022
Skills
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Clear and effective communication
- Proficient Organizational Skills
Certification
- NSW White Card
- Responsible Service of Alcohol
- Responsible Conduct of Gambling
- Advanced Responsible Conduct of Gambling
Accomplishments
- Tough Mudder 15 km
- Duke of Edinburgh Award Bronze and Silver
- Achieved Band 5 and 6 in all HSC subjects
- Averaged Distinction in first year of University
Interests
- Travelling
- Football & Cricket
- Gym & Fitness
- Electronic
Timeline
Bartender
Drummoyne Sailing Club
09.2024 - Current
Team Member
Dan Murphy's
09.2023 - 09.2024
Sales Consultant
Keeler Hardware
08.2022 - 08.2024
Kitchen Worker
Mcdonald's
10.2021 - 09.2022
Referee
Canterbury Referees Association
04.2018 - 06.2021
Bachelor of Construction Project Management -
University of Technology Sydney
High School Certificate
Rosebank College
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