Luca Andre Romano Farias
Cairns,QLD
Summary
Reliable all rounder with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs. Hardworking professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
9
9
years of professional experience
Work History
Bar Manager
Mister Bartender
11.2022 - 05.2024
- Created a welcoming atmosphere
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Streamlined inventory management for optimal stock levels and reduced waste.
Bartender
Salthouse
09.2023 - 10.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender
The Reef House Casino
04.2023 - 09.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
Head Bartender
Bar Tano
02.2022 - 02.2023
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Implemented drink prep procedures, significantly reducing wasted stock.
Bartender
Merivale Group
Education
Languages
Liceo Linguistico Renato Cartesio
Roma(Italy)Skills
- Staff Training
- Health and safety
- Training and mentoring
- Responsible Alcohol Service
- Bar Management
- Managing Deliveries
- Cost Estimation
- Catering Services
- Anticipating Problems
- Investigating Complaints
- Managing Reservations and Large Parties
- Menu Pricing and Writing
- Delegating Assignments and Tasks
- Quality Control
- Critical Thinking
- Recipes and menu planning
- Training and Onboarding
- Quality Assurance
- Employee Supervision
- Conflict Resolution
- Calm and Pleasant Demeanor
- Recruitment and hiring
- Problem-Solving
- Reliable and Responsible
- Money Handling
- Menu development
- Wine and liquor knowledge
- Verbal and written communication
- Menu Updating
- Mixology expertise
- Outgoing Personality
- Guest Interaction
- Customer Relationship Building
Languages
Italian
Native or Bilingual
Spanish
Native or Bilingual
French
Full Professional
English
Full Professional
Timeline
Bartender
Salthouse
09.2023 - 10.2023
Bartender
The Reef House Casino
04.2023 - 09.2023
Bar Manager
Mister Bartender
11.2022 - 05.2024
Head Bartender
Bar Tano
02.2022 - 02.2023
Bartender
Merivale Group
Languages
Liceo Linguistico Renato Cartesio
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