Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lucas Carlos

Richmond,VIC

Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Portuguese Teacher

Portugueasy Language School
01.2020 - Current
  • Provided one-on-one support for students with language learning, enabling them to excel in their coursework.
  • Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
  • Improved student fluency in Portuguese by incorporating immersive language activities and multimedia resources.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.

Customer Service Manager

Woolworths Supermarket
05.2022 - Current
  • Managed daily scheduling and staffing needs, ensuring optimal coverage during peak business hours.
  • Enhanced customer experience with proactive problem-solving techniques, leading to higher satisfaction scores.
  • Developed and implemented customer service policies and procedures.
  • Managed and motivated employees to be productive and engaged in work.

Restaurant Waiter

B'Churrasco Brazilian Bbq
06.2019 - 04.2022
  • Trained new staff on food preparation and safety procedures.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Cleaned and maintained work areas, equipment and utensils.

Driver

2stay Accommodation
08.2018 - 05.2019
  • Followed all relevant traffic laws and safety regulations.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Communicated with customers to provide delivery updates and confirm delivery locations.

Education

Advanced Diploma - Marketing

Australian Pacific College
06.2023

Diploma - Leadership & Management

Australian Pacific College
09.2020

Bachelor - Civil Engineering

Universidade Estadual De São Paulo
2017

Skills

  • Customer Service
  • Problem-Solving
  • Microsoft Outlook, Word, and Excel
  • Customer-focused
  • Sales proficiency
  • Customer Engagement
  • Time Management
  • Team Leadership
  • Verbal and written communication

Languages

English
Full Professional
Portuguese
Native or Bilingual
French
Professional Working

Timeline

Customer Service Manager

Woolworths Supermarket
05.2022 - Current

Portuguese Teacher

Portugueasy Language School
01.2020 - Current

Restaurant Waiter

B'Churrasco Brazilian Bbq
06.2019 - 04.2022

Driver

2stay Accommodation
08.2018 - 05.2019

Advanced Diploma - Marketing

Australian Pacific College

Diploma - Leadership & Management

Australian Pacific College

Bachelor - Civil Engineering

Universidade Estadual De São Paulo

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Lucas Carlos