Lucas Currow
Melbourne,Vic
Summary
Proven leader and effective communicator, adept at enhancing customer satisfaction and driving business growth at McDonalds. Skilled in policy implementation, problem-solving, and maintaining high-performance teams. Demonstrated excellence in multitasking and teamwork, contributing to significant improvements in service delivery and workplace efficiency.
Overview
6
6
years of professional experience
Work History
Bartender
8 Track Brewery
07.2022 - 07.2024
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Barista
TLC Espresso
11.2022 - 06.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
Crew Member, Crew Trainer, Shift Manager
McDonalds
12.2019 - 11.2022
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Crew Member
McDonalds
12.2018 - 11.2019
- Worked well with teammates and accepted coaching from management team.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Prepared products following restaurant, health, and safety standards and procedures.
Education
Certificate II - Electrotechnology
Box Hill Institute of TAFE
Melbourne, VIC09.2024
Certificate III - Retail
HDF Holdings Pty Ltd
Box Hill, VIC11.2021
Victorian Certificate of Education -
Whitefriars College
Donvale, VIC2021
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Team Leadership
- Performance Management
- Policy Implementation
- Product Management
- Effective Communication
- Multitasking
Timeline
Barista
TLC Espresso
11.2022 - 06.2023
Bartender
8 Track Brewery
07.2022 - 07.2024
Crew Member, Crew Trainer, Shift Manager
McDonalds
12.2019 - 11.2022
Crew Member
McDonalds
12.2018 - 11.2019
Certificate II - Electrotechnology
Box Hill Institute of TAFE
Certificate III - Retail
HDF Holdings Pty Ltd
Victorian Certificate of Education -
Whitefriars College
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