Summary
Overview
Work History
Education
Skills
Availability
Volunteer Experience
References
Languages
Timeline
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LUCAS DO NASCIMENTO PEREIRA

Brisbane,Australia

Summary

Dynamic Guest Services Administrator with a proven track record at Brisbane Marriott, excelling in high-volume reservation management and client relations. Adept at problem-solving and organization, I leverage strong interpersonal skills and proficiency in Microsoft Office to enhance guest experiences and streamline operations, ensuring satisfaction and loyalty.

Overview

5
5
years of professional experience

Work History

Guest Services Administrator

Brisbane Marriott
Brisbane, Australia
12.2024 - Current
  • Managed and coordinated a high volume of complex reservations for dining, tours, and activities, demonstrating strong organizational and scheduling capabilities.
  • Facilitated communication and resolved issues between diverse clientele and internal departments/external vendors, showcasing strong interpersonal and problem-solving skills.
  • Maintained detailed records of guest requests and preferences to ensure personalized service and efficient follow-up.

Guest Services Agent

Peppers Soul
Gold Coast, Australia
09.2024 - 12.2024
  • Provided comprehensive administrative support by managing high-volume calls, emails, and general inquiries efficiently.
  • Processed and maintained accurate hotel and restaurant reservations.
  • Resolved client concerns professionally, ensuring effective solutions and positive outcomes.

Administrative Coordinator

Cristalino Lodge
09.2021 - 08.2024
  • Welcomed international guests, providing comprehensive information about hotel services, amenities, and local attractions.
  • Assisted with processing and maintaining hotel and restaurant reservations.
  • Addressed guest concerns and complaints professionally, finding creative solutions to ensure satisfaction.
  • Handled phone calls, emails, and other administrative duties effectively.

Office Assistant

Caleche Park Hotel
08.2020 - 09.2021
  • Managed front desk operations, including client greetings, inquiries, and information dissemination.
  • Handled high volumes of reservations, cancellations, and room assignments with precision using hotel management software.
  • Coordinated inter-departmental communication and managed multi-line phone systems to ensure seamless operations.

Education

Graduate Diploma - Diploma of Leadership and Management

Mindroom Innovation
Gold Coast, QLD
11.2025

Graduate Certificate - English Course

Gold Coast Learning Centre
Gold Coast, QLD
11.2024

Human Resources Technologist Degree -

Federal Institute of Mato Grosso
Alta Floresta, Mato Grosso
01.2023

Member of Interact Club -

Interact Club of Alta Floresta
Alta Floresta, Mato Grosso
01.2016

Skills

  • Quick learner
  • Proactive
  • Proficiency in Microsoft Office
  • Data Entry
  • Strong work ethic
  • Adaptability
  • Multitasking in a fast-paced environment
  • Email Communication
  • Organization
  • Customer service
  • Interpersonal communication
  • Time management
  • Email management
  • Calendar management
  • Business administration

Availability

Available Monday to Sunday, 6:00 AM - 11:00 PM (excluding Wednesdays due to college commitments)

Volunteer Experience

  • Coordinated community outreach initiatives by organizing events that increased awareness of local resources.
  • Assisted with special events and programs throughout Interact Club Brazil.

References

  • Reece Gilbert, +61 413 208 030, Executive Manager at Peppers Soul
  • Shannon O'dempsey, +61 424 769 950, Director of Rooms at Brisbane Marriott

Languages

  • Portuguese, Native
  • English, Professional Working

Timeline

Guest Services Administrator

Brisbane Marriott
12.2024 - Current

Guest Services Agent

Peppers Soul
09.2024 - 12.2024

Administrative Coordinator

Cristalino Lodge
09.2021 - 08.2024

Office Assistant

Caleche Park Hotel
08.2020 - 09.2021

Graduate Diploma - Diploma of Leadership and Management

Mindroom Innovation

Graduate Certificate - English Course

Gold Coast Learning Centre

Human Resources Technologist Degree -

Federal Institute of Mato Grosso

Member of Interact Club -

Interact Club of Alta Floresta

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LUCAS DO NASCIMENTO PEREIRA