Summary
Overview
Work History
Education
Skills
Personal Information
Accomplishments
Volunteer Experience
References
Timeline
Generic

Lucas Elstoft

Torrens,ACT

Summary

Well-trained Assistant Restaurant Manager promoting 5 years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills.

Overview

5
5
years of professional experience

Work History

Assistant Restaurant Manager

McDonald's Tuggeranong
02.2024 - Current
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Conducted regular meetings with staff to discuss performance and address any issues.
  • Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.

Department Manager

McDonald’s Erindale
01.2023 - 02.2024
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Improved onboarding experience for new hires, creating a comprehensive orientation program.
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
  • Developed performance management systems that promoted employee growth and development.
  • Conducted regular performance reviews with team members, fostering professional growth and development.

Shift Manager

McDonald’s Erindale
09.2022 - 01.2023
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Crew Trainer

McDonald’s Tuggeranong
08.2020 - 09.2022
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Set positive example for team members by providing high-quality, efficient service.
  • Mentored junior employees to improve performance, food safety, and customer service.

Crew Member

McDoanlds
05.2019 - 08.2020
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.

Education

Year 12 Completion -

Erindale College
ACT
2022

VET Certificate in Retail III -

Hamburger University
ACT
2022

Year 10 Completion -

Trinity Christian School
ACT
2020

VET Certificate in Active Volunteering -

Trinity Christian School
ACT
2020

Skills

    Highly diligent and hardworking

  • Reliable and dependable team member
  • Excellent interpersonal and communication skills
  • Shift Management
  • Staff Training and Development
  • Food Safety Compliance
  • Employee Scheduling
  • Labor control
  • Strong ability to work independently and collaboratively
  • Demonstrating adaptability and quick problem-solving in challenging situations

Personal Information

Date of Birth: 10/22/2004

Accomplishments

  • Awarded “Stockfam Management Future Leader” at McDonald’s Erindale (2023)
  • Awarded "Department Manager of the Quarter 2" at McDonald's Erindale (April - June 2023).
  • Awarded "Shift Manager for Quarter 4" at McDonald’s Erindale (October - November 2022).
  • Awarded "Taylor Smee Award" at McDonald's Erindale (2021)
  • Awarded "Crew Coach of the Quarter 4" at McDonald's Tuggeranong (October - December 2020).
  • Awarded "Crew Coach of Quarter 3" at McDonald's Tuggeranong (July - September 2022).

Volunteer Experience

  • Slabs for Heroes, Bushfire Appeal Volunteer, 12/2019, 01/2020, Assisted in relief efforts during the Australian bushfires.
  • McDonald's Erindale, McHappy Day Volunteer, 11/13/2021, Participated in fundraising activities to support the Ronald McDonald House Charities.

References

  • Aisha Ozolins, Stockfam Supervisor, 0431174958, aisha@stockfam.com.au
  • Aron Withers, McDonald's Erindale Restaurant Manager, 0424544722, aron.withers@stockfam.com.au
  • Rhian Wode, McDonald's Tuggeranong Restaurant Manager, 0408113996 , rhian@stockfam.com.au

Timeline

Assistant Restaurant Manager

McDonald's Tuggeranong
02.2024 - Current

Department Manager

McDonald’s Erindale
01.2023 - 02.2024

Shift Manager

McDonald’s Erindale
09.2022 - 01.2023

Crew Trainer

McDonald’s Tuggeranong
08.2020 - 09.2022

Crew Member

McDoanlds
05.2019 - 08.2020

Year 12 Completion -

Erindale College

VET Certificate in Retail III -

Hamburger University

Year 10 Completion -

Trinity Christian School

VET Certificate in Active Volunteering -

Trinity Christian School

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