Lucas Frendo
Melbourne,Victoria
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level to this position. Ready to help team achieved company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Customer Service/retail and Cleaner
Dench Bros
09.2020 - Current
- In charge of The Department of Health Inspection/Audits by maintaining the workplace with help from working effectively with co-workers
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Organized and used industrial cleaning products following strict safety procedures.
- Provided assistance to other staff members with cleaning of difficult areas.
- Handled equipment, chemicals, and materials properly and with caution.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Developed and implemented comprehensive cleaning plan for entire building.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Dealt with customer out bursts promptly avoiding any scenes in the workplace
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
Completing VCE Year 11 Going Into VCE Year 12. -
Forest Hill College
Burwood East, VICSkills
- Organised
- good time management skills
- follow instructions
- hardworking
- staying on task to finish
- good communication skills
- willingness to learn
- Friendly
- Complaint Resolution
- customer service
- teamwork
Websites
Hobbies
Catching up with friends and family, watching movies and swimming
Timeline
Customer Service/retail and Cleaner
Dench Bros
09.2020 - Current
Completing VCE Year 11 Going Into VCE Year 12. -
Forest Hill College
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