Lucas Harman
Brisbane,QLD
Summary
Dynamic and results-oriented professional with a proven track record at Dominos, where service quality and operational efficiency were enhanced. Skilled in leveraging IT knowledge and critical thinking to solve complex problems and improve customer satisfaction. Excels in communication and adaptability, demonstrating a commitment to excellence and continuous learning in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Delivery Expert
Dominos
09.2022 - Current
- Resolved customer complaints professionally, taking necessary actions to improve service quality for future deliveries.
- Managed cash transactions, ensuring proper handling and reporting of payments received from customers.
- Kept vehicles clean and well-maintained both inside-out, reflecting positively on the company''s brand image when making deliveries.
- Utilized company software effectively for tracking orders, updating customer information, and managing schedules efficiently.
- Enhanced operational efficiency by optimizing delivery routes using GPS technology.
Food and Beverage Attendant
Australian Catering Services
10.2021 - 04.2023
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
Education
Bachelor of Cybersecurity - Cybersecurity
Griffith University
Brisbane, QLD03.2026
High School QCE -
Clairvaux Mackillop College
Brisbane, QLD11.2023
Skills
Proficient IT knowledge: Understanding of computer hardware, operating systems (Windows, Linux, macOS), and networking fundamentals
Critical thinking: Ability to evaluate information objectively and make informed decisions under pressure
Ethical mindset: A strong sense of ethics and understanding of the importance of maintaining confidentiality and integrity in handling sensitive information
Communication skills: Ability to communicate effectively with team members and stakeholders, both verbally and in writing
Understanding of cybersecurity principles: Familiarity with concepts such as confidentiality, integrity, and availability, as well as basic knowledge of common cybersecurity threats and attack vectors
Adaptability and Curiosity: Demonstrates a strong desire to learn and adapt to new technologies, tools, and methodologies in the ever-evolving field of ICT
Problem-solving Orientation: Possesses a proactive approach to identifying and solving challenges, leveraging both existing knowledge and ongoing learning to address complex issues effectively
Timeline
Delivery Expert
Dominos
09.2022 - Current
Food and Beverage Attendant
Australian Catering Services
10.2021 - 04.2023
Bachelor of Cybersecurity - Cybersecurity
Griffith University
High School QCE -
Clairvaux Mackillop College
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