Lucas Heberling
Perth
Summary
Management professional with strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with focus on leadership and communication.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
11.2021 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Troubleshot equipment to reduce service calls and downtime.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Education
High School Diploma -
Cyril Jackson Education Support Centre
Bassendean, WA12-2019
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Staff motivation
- Opening and closing procedures
- Training and mentoring
- Delegating work
- Mentoring and coaching
- Staff training and onboarding
- Safety compliance
- Equipment troubleshooting
- Shift leadership
- Quality control
- Food safety
Certification
- cert 2 in horticulture
- cert 1 in Occupational Health and Safety
- cert 1 in retail
Timeline
Shift Manager
McDonald's
11.2021 - Current
High School Diploma -
Cyril Jackson Education Support Centre
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