Lucas Hodgson
Blackheath,NSW
Summary
Customer-focused professional skilled in enhancing guest experiences through effective communication and problem-solving. Expertise in resolving complaints and adapting strategies to meet diverse customer needs. Proven ability to collaborate within teams, driving improved customer satisfaction and conflict resolution. Committed to leveraging experience in guest services to achieve positive outcomes.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Guest Experience
Scenic World Blue Mountains
Katoomba, NSW
10.2025 - Current
- Resolved customer complaints efficiently, ensuring positive interactions and guest loyalty.
- Actively listened to guest needs and recommended tailored options.
- Advised senior management on changes that directly improved guest satisfaction.
- Developed customer service strategies that significantly enhanced guest experiences.
- Used radios to communicate promptly with team members during operations.
Referee
Blue Mountains Basketball Association and BMGS
Katoomba, NSW
02.2021 - 02.2024
- Facilitated communication among coaches, players, and court officials during games to ensure smooth operations.
- Collaborated with referees to ensure accurate and fair officiating.
- Attended training sessions to enhance officiating skills and knowledge of regulations.
- Communicated effectively with players and coaches to resolve disputes.
- Delivered constructive feedback to younger referees and players, fostering skill development and enhancing overall game quality.
Education
High School Diploma -
Katoomba High School
Katoomba, NSW10-2026
Skills
- Customer service
- Effective communication
- Crisis communication
- Conflict resolution
- Team collaboration
- Adaptability
- Constructive criticism
Certification
- First aid certificate
- NSW White Card
- NSW Provisional P2 Driver's Licence
Accomplishments
- Captain of the KHS Open basketball team (for NSW State Championships)
Timeline
Guest Experience
Scenic World Blue Mountains
10.2025 - Current
Referee
Blue Mountains Basketball Association and BMGS
02.2021 - 02.2024
High School Diploma -
Katoomba High School