Lucas Hume
186 Cubitt St, Cremorne,Vic
Summary
I have been a versatile Woolworths team member across the 8 years of my senior high school and University degree. Across that time I handled tasks smoothly and efficiently and continue to be a valued employee today. I have learnt to adapt well to changing processes, programs and team requirements. I ensure I achieve my personal KPIs and enjoy contributing to all personal and team targets. Through my Gaming studies, I have learned various design programs and the correct order of operations to get tasks completed.
Overview
8
8
years of professional experience
Work History
Online Personal Shopper
Woolworths
03.2015 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Helped customers locate products and checked store system for merchandise at other sites.
- Trained new Team Members in Online Service Delivery.
Front End Cashier
Woolworths
03.2015 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and responded to requests for information.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
- Trained new Team Members in Register Management and Customer Support and monitored their ongoing skills development.
Education
Bachelor of Arts - Game And Interactive Media Design
Swinburne University of Technology
Melbourne, VIC02.2021
High School Diploma -
De La Salle College
Malvern, VIC11.2015
Skills
SOFT SKILLS
- Strong verbal and written communications
- Collaboration and teamwork
- Excellent spacial awareness and screen responsiveness through design and gaming
- Mathematical approach to problem solving via my interests in language and music
- Creative thinking
- Time management
* *
HARD SKILLS
- Adobe Systems Adobe Creative Cloud
- Maya & Unity Engine Applications
- Gaming Troubleshooting and Testing
- Project & Design Work-flow Management
- Woolworths Online Systems
- In-house Delivery Procedures
- Product Knowledge
Accomplishments
I successfully presented an Electronic Game which was designed and developed by myself and 5 fellow students to the Victorian PAX (Penny Arcade Expo) Melbourne. The game was well received by multiple attendees.
I created the De La Salle design which represented the school in the state-based "Design a Traffic Station" art Installation.
Timeline
Online Personal Shopper
Woolworths
03.2015 - Current
Front End Cashier
Woolworths
03.2015 - Current
Bachelor of Arts - Game And Interactive Media Design
Swinburne University of Technology
High School Diploma -
De La Salle College
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