Lucas Jensen
Mornington,victoria
Summary
Dynamic leader with proven expertise in staff leadership and technical skills, honed at McDonald's. Excelled in fostering team unity, enhancing operational efficiency, and mentoring employees, significantly boosting productivity. Skilled in quality management and customer service, adept at driving project completion within fast-paced environments.
Overview
4
4
years of professional experience
Work History
Manager in Training
McDonald's
04.2024 - Current
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Gained knowledge of company policies, protocols and processes.
- Proved successful working within tight deadlines and a fast-paced environment.
Crew Coach
McDonald's
04.2021 - Current
- Fostered a positive work environment, enhancing crew morale and job satisfaction.
- Established clear expectations for each crew member''s role, increasing accountability and reducing misunderstandings.
- Boosted crew productivity by streamlining work processes and promoting efficient time management techniques.
- Monitored adherence to safety protocols, minimizing workplace accidents and ensuring compliance with industry regulations.
- Trained and mentored [Number] new personnel hired to fulfill various roles.
Education
High School Diploma -
Mornington Secondary College
Mornington, VIC10-2024
Skills
- Staff leadership
- Technical skills
- Quality management
- Staff supervision
- Customer service
- Employee mentoring
- Resource allocation
- Staff training
- Time management
- Problem-solving
- Teamwork
- Decision-making
Accomplishments
- Achieved high sales and quality customer service by completing morning, evening and overnight preparation and cleaning tasks with accuracy and efficiency.
- Supervised team of 160 staff members, with over 30 staff on-site at peak hours..
- Achieved a passed safety inspection for the store with a 91% score through effectively delegating tasks to employees and maintaining safety and hygiene standards through mentoring.
- Successfully deescalated stressful and violent situations within the restaurant, along with handling several incidents that had involved crime and Victoria Police.
Languages
Japanese
Limited Working
Interests
- Historical Exploration
- Music
- Playing Sports
- Reading
- Swimming
- Gym Workouts
- Watching Movies and TV Shows
Timeline
Manager in Training
McDonald's
04.2024 - Current
Crew Coach
McDonald's
04.2021 - Current
High School Diploma -
Mornington Secondary College
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