Lucas Lieu

In this role at SA Heart I am responsible for remote monitoring and management of cardiac implantable devices for patients across major vendors, including Medtronic, Boston Scientific, Biotronik, Abbott and Sorin. My responsibilities centred on ensuring continuity of care through technical expertise and patient-centred support:

• Device Management & Alert Management: Monitored and analysed transmissions from loop recorders, pacemakers, and defibrillators triaging critical alerts (e.g., arrhythmias, lead integrity issues) to cardiologists for urgent clinical intervention.
• Technical Troubleshooting: Resolved connectivity issues and optimised remote monitoring systems to ensure reliable data transmission, minimising delays in patient care.
• Patient Education: Provided education to patients and caregivers on device functionality, remote monitoring protocols, and follow-up compliance, empowering them to actively participate in their care.
• Clinical Collaboration: Partnered with cardiologists, nurses, and allied health teams to interpret device data, align monitoring practices with clinical goals, and support informed decision-making.
• Vendor Liaison: Worked closely with device company representatives to address technical challenges, implement system updates, and stay current with evolving technologies and protocols.
• Compliance & Reporting: Maintained meticulous records of device alerts, patient interactions, and compliance metrics in alignment with Australian healthcare standards.

Key Contributions:

• As part of the start up team for SA Hearts remote Monitoring, contributed to the onboarding of 500+ patients within the first 6 months of establishment.
• Enhanced clinic efficiency by highlighting key points of interest in patient transmissions, prioritising urgent cases and triaging with Cardiologists.
• Provided technical support to clinical staff, improving their confidence in educated patients about remote monitoring.
• Advocated for patient adherence to remote monitoring schedules, reducing unplanned hospital admissions through early detection of cardiac events.

As a dedicated personal trainer and team leader, I honed skills in client education and results driven programming

Client Education & Adherence

• Designed personalised training programs grounded in anatomy, physiology, and evidence based practice
• Achieved 95% client retention through tailored communication and education.

Attention to Detail & Problem Solving

• Attention to detail focus through applied Exercise Science knowledge to demonstrate and teach correct form, addressing and preventing injuries.
• Adapted programs for clients with chronic conditions (e.g., scoliosis, arthritis), showcasing adaptability in addressing diverse needs for clients

Leadership & Collaboration

• Led a team of 4+ trainers, fostering a supportive work culture of accountability and continuous improvement.
• Coordinated with physiotherapists and nutritionists to deliver client care, reflecting multidisciplinary collaboration

Data-Driven Outcomes

• Tracked client progress using fitness metrics (e.g., heart rate, HRV, strength gains) also promoting adherence to exercise programming.

Relevance to The role

• Ability to simplify complex concepts (e.g., exercise physiology for clients) translating to educating patients on device functionality and remote monitoring.
• Experience managing high-volume client rosters (20 weekly sessions) demonstrates organisational skills needed to support multiple clients/patients.
• A patient-first mindset, refined through years of coaching, aligns with Medtronic’s mission to prioritise meaningful patient outcomes.