Lucas Marshall
Perth,WA
Summary
I am organized and dependable worker successful at managing multiple priorities in whatever I do with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am very
reliable employee seeking a position in your company and I offer excellent communication and good judgement as well as working in a team I have gotten into learning the skills for a new set of work for my hospitality course which I have reached certification 2 and have been ready and actively learning new things as I strive to hone in on my skills
Overview
5
5
years of professional experience
1
1
Certification
Work History
Garden and Lawn Maintenance
MC Marshall Care
Joondalup, WA
03.2020 - 03.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
KFC Customer Service
KFC Restaurant
Malaga, WA
08.2022 - Current
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Collaborated with team members to improve overall response times and service quality.
- Negotiated successful resolutions between customers and the company during disputes or disagreements.
Education
Not Applicable - I'm Currently A Year 12 Student
Dianella Secondary School
09.2024
Skills
Maintenance understanding
Weeding and Grubbing
Flower Bed Cleaning
Tree Pruning and Removal
Hedge Trimming
Lawn Mowing
Customer Service
Sidewalk and Driveway Upkeep
Relationship Building
Performance Improvement
Catering for 200 to more
Serving customers
Skill of cooking and hygiene awareness
White card
Current license (Learners)
Certification
Hospitality course cert 2
-Catering for 200 plus people
-cooking and serving customers
-practiced in cooking techniques
Certificate of digital applied technology
-trained use in making and supplying emails and reports
-practised in data and graph making
Timeline
KFC Customer Service
KFC Restaurant
08.2022 - Current
Garden and Lawn Maintenance
MC Marshall Care
03.2020 - 03.2022
Not Applicable - I'm Currently A Year 12 Student
Dianella Secondary School