Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lucas Marshall

Perth,WA

Summary

I am organized and dependable worker successful at managing multiple priorities in whatever I do with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am very

reliable employee seeking a position in your company and I offer excellent communication and good judgement as well as working in a team I have gotten into learning the skills for a new set of work for my hospitality course which I have reached certification 2 and have been ready and actively learning new things as I strive to hone in on my skills

Overview

5
5
years of professional experience
1
1
Certification

Work History

Garden and Lawn Maintenance

MC Marshall Care
03.2020 - 03.2022
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

KFC Customer Service

KFC Restaurant
08.2022 - Current
  • Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
  • Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
  • Assisted customers in navigating the company website or mobile app for self-service options when applicable.
  • Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
  • Collaborated with team members to improve overall response times and service quality.
  • Negotiated successful resolutions between customers and the company during disputes or disagreements.

Education

Not Applicable - I'm Currently A Year 12 Student

Dianella Secondary School
09.2024

Skills

Maintenance understanding

Certification

Hospitality course cert 2

-Catering for 200 plus people

-cooking and serving customers

-practiced in cooking techniques

Certificate of digital applied technology

-trained use in making and supplying emails and reports

-practised in data and graph making

Timeline

KFC Customer Service

KFC Restaurant
08.2022 - Current

Garden and Lawn Maintenance

MC Marshall Care
03.2020 - 03.2022

Not Applicable - I'm Currently A Year 12 Student

Dianella Secondary School

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Lucas Marshall