Lucas McAuley
Cairns,Queensland
Summary
Personable and dedicated Customer Service Representative with experience in IT industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Looking to improve my IT experience. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Trainee Desktop Support Officer
Cairns Regional Council
Cairns, Qld
02.2022 - Current
- Worked alongside senior team members to learn related job tasks and roles.
- Attended training sessions and meetings to learn new information and develop personal skills.
- Developed essential skills and techniques through diligent practice.
- Provided support to existing staff on various tasks and duties.
- Collaborated with senior employees and managers to fill in wherever needed.
- Asked questions about tasks to learn techniques and how to operate without supervision.
- Entered and filed documents and records into system.
- Handled basic issues and problems under direct supervision, escalating more complex issues to appropriate staff.
- Updated documentation and reports for business records.
- Worked with senior personnel to troubleshoot and diagnose issues with equipment.
- Shadowed managers and senior employees to gain experience, noting down observations.
- Documented all activities related to employee training programs.
- Participated in meetings with other trainers to discuss strategies for improving learning outcomes.
- Sought out assistance and asked questions to further understanding.
- Identified opportunities to assist others and took initiative to seek out additional projects.
Cashier
Target
01.2021 - Current
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Worked closely with front-end staff to assist customers.
Cashier
Freddy's (Fishing Tackle & Camping)
01.2019 - 01.2020
- Learned roles of other departments to provide coverage and keep store operational.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Conducted price checks for special orders or discounts as requested by customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Ensured compliance with all safety regulations within the store environment.
Education
(ICT30120) Certificate III in Information Technology -
TAFE
Cairns, QLD02-2024
(SIT20316) Certificate II in Hospitality -
St Mary’s Trade Training Commercial Kitchen
(SIT20416) Certificate II in Kitchen Operations -
St Mary’s Trade Training Commercial Kitchen
Year 12 -
St Mary’s Catholic College
Skills
- Information Technology
- Management of Digital Systems
- IT Systems Support
- Program Proficiency
- Office Suite (Word, Excel, PowerPoint)
- Google Suite (Drive, Gmail, Docs, Sheets, Slides)
- Retail & Hospitality
- Cashier
- Customer Service
- Drink Service
- Dining Pre-Service
- Food Preparation
- Work Health & Safety
- Stock Replacement
- Proficient in ServiceNow
- Incident Management
- Hardware Diagnostics
- System Configuration
- Software Installation
- Advanced Troubleshooting
- User Support
- Debugging
- Application Installations
- Quality Controls
- Hardware and Software Installation
- Troubleshooting Skills
- Quality Assurance
- Technical Analysis
Desired Employment
I am seeking opportunities for employment in Information Technology.
Curriculum Vitae
I completed Year 12 at St Mary’s Catholic College in November, 2021. While in Year 12, I participated in a 1 day a week work placement with the IT department of TAFE North, Cairns Campus. During my placement I completed various computer tasks including: - Windows 10 roll outs - Formatted and prepared staff laptops - Diagnosed staff computer issues - Installed network printers - Catalogued various computer assets - Contributed to the day to day operations of the TAFE IT department My training and placement at TAFE has given me experience with various different IT related tasks and valuable insight into the operation of a high performing IT group.
Attributes
I am friendly, enthusiastic, trustworthy, dedicated, organised and hard-working. I pride myself on being a reliable member of the team and delivering on the various responsibilities and goals set for me.
References
- Mr Sean Gayler, Personal Family Friend, 0458 203 246, sgayler@hpitrust.com.au
- Mr Joseph Rosales, Coworker Cairns Regional Council Mobility Support, 0409 006 451, J.rosales@cairns.qld.gov.au
- Mr Paul Wallis, Coworker Cairns Regional Council Desktop Support, 0409 820 228, p.wallis@cairns.qld.gov.au
- Mr Simon Lee Long, Team Leader Cairns Regional Council, 0413 605 722, s.leelong@cairns.qld.gov.au
Timeline
Trainee Desktop Support Officer
Cairns Regional Council
02.2022 - Current
Cashier
Target
01.2021 - Current
Cashier
Freddy's (Fishing Tackle & Camping)
01.2019 - 01.2020
(ICT30120) Certificate III in Information Technology -
TAFE
(SIT20316) Certificate II in Hospitality -
St Mary’s Trade Training Commercial Kitchen
(SIT20416) Certificate II in Kitchen Operations -
St Mary’s Trade Training Commercial Kitchen
Year 12 -
St Mary’s Catholic College
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