Lucas Peralta
Blackheath
Summary
Knowledgeable retail manager with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.
Overview
10
10
years of professional experience
Work History
Store Manager
BWS
07.2025 - Current
- Led daily operations to enhance customer experience and drive sales growth.
- Monitored inventory levels, implementing strategies to minimize stock discrepancies.
- Analyzed sales data to identify trends and optimize product placement strategies.
- Conducted regular performance evaluations, providing constructive feedback for improvement.
- Ensured compliance with company policies and procedures for operational efficiency.
Fulfillment Manager
Danmurphys, Katoomba
11.2020 - 07.2025
- Provided exceptional customer service by assisting patrons with product selection and inquiries.
- Developed product displays that enhanced visual appeal and improved customer engagement in-store.
- Assisted customers with locating items, answering questions about products, and offering solutions to meet their needs.
- Oversaw fulfillment operations, ensuring timely and accurate order processing to enhance customer satisfaction.
- Streamlined inventory management processes, reducing discrepancies and improving stock accuracy.
Bar attendant and wait staff
New Ivanhoe Hotel, Blackheath
04.2018 - 07.2019
- Whilst working at the new ivanhoe hotel, I acquired new skills and training such as RSA and RCG. During my time there further grew my communication and customer service skills. I was later appointed the role of main Beerlines man, where I was tasked with cleaning both the entire beer line assembly but also the coolrooms.
Waiter
Carrington hotel, Katoomba
04.2015 - 12.2017
- As a waiter in the hotel's main building, I experienced and helped run multiple functions and events. These events include; weddings, wakes, tours groups ranging from 10 to 280 people, high teas and birthdays. I also helped run the breakfast buffet and the everyday menu service.
Education
RSA -
NSW liquor and gaming
04.2023
certificate II - hospitality
Katoomba High School
12.2017
HSC - undefined
Katoomba High School
12.2017
Barista training course - undefined
Segafredo
12.2017
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Team leadership and coaching
Accomplishments
- Managed a store that exceeded company expectations in every category during the H2 FY25 half
LANGUAGES
English
Timeline
Store Manager
BWS
07.2025 - Current
Fulfillment Manager
Danmurphys, Katoomba
11.2020 - 07.2025
Bar attendant and wait staff
New Ivanhoe Hotel, Blackheath
04.2018 - 07.2019
Waiter
Carrington hotel, Katoomba
04.2015 - 12.2017
certificate II - hospitality
Katoomba High School
HSC - undefined
Katoomba High School
Barista training course - undefined
Segafredo
RSA -
NSW liquor and gaming
PERSONAL ATTRIBUTES
- - Flexibility - Ability to understand the need for last minute changes of shifts or environments.
- - Communication skills- Ability to articulate for different communication styles for co worker and customers
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