Lucas Read
Newport,VIC
Summary
A motivated individual with exceptional social skills, communication abilities and a customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. A skilled multitasker with a superior work ethic and excellent teamwork, problem-solving and organizational skills. Willing to take on any task to help the team. Reliable and dedicated team player with a hardworking and resourceful approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pub Manager
Customs House Hotel
04.2022 - 12.2023
- Improved customer satisfaction by implementing new menu options and innovative service techniques.
- Streamlined daily operations by training staff in efficient procedures and time management skills.
- Reduced waste costs by implementing effective inventory control measures and purchasing strategies.
- Created a positive work culture by fostering open communication channels between staff members.
- Handled customer complaints professionally and efficiently while taking proactive steps to prevent future issues from arising.
- Closed out the cash register and prepared cashier report at the close of business.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Developed strong relationships with vendors to negotiate favourable pricing on supplies
Waiter/Bartender
Customs House Hotel
02.2021 - 03.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
Food Waiter
Squires Loft/Royal Yacht Club Of Victoria
12.2019 - 04.2020
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Increased table turnover rate by promptly taking orders, serving food, and addressing any customer concerns.
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
Education
Bachelor of Business - International Business
RMIT University
Melbourne, VIC12.2023
Skills
- Staff Management
- Sales Growth
- Interpersonal Skills
- Decision Making
- Conflict Resolution
- Supply Ordering
- Labor Cost Control
- Safety Awareness
- Customer Relationship Building
- Security Oversight
Certification
Responsible Service of Alcohol (RSA)
Timeline
Pub Manager
Customs House Hotel
04.2022 - 12.2023
Waiter/Bartender
Customs House Hotel
02.2021 - 03.2022
Food Waiter
Squires Loft/Royal Yacht Club Of Victoria
12.2019 - 04.2020
Bachelor of Business - International Business
RMIT University
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