Summary
Overview
Work History
Education
Skills
Timeline
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Lucas Shaw

Melbourne,Victoria

Summary

Experienced Loan Officer adept at assessing customer needs, providing suitable products and guiding customers through loan process. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service.


Also a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience
4
4
years of post-secondary education

Work History

Loans Officer

Commonwealth Bank
06.2017 - Current
  • Developed strong relationships with customers through high levels of customer service.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Maintained strict confidentiality of bank records and client information.
  • Collaborated with other departments to promptly process loan applications.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Compiled database of loan applicants' credit histories, financial statements and other financial information.

Cashier

Target
10.2014 - 06.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Line Cook

McDonald's
04.2010 - 05.2014
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.

Education

Certificate IV - Finance

Training
06.2018

Certificate IV - Retailing

Training
06.2014

High School Diploma -

Oxley Christian College
Chirnside Park, VIC
12.2013

Business Majoring Accounting

Swinburne University
09.2019 - Current

Skills

  • Financial Analysis Aptitude
  • Customer Service-Focused
  • Financial Transactions Expertise
  • Document Analysis
  • Bilingual in Japanese

Timeline

Business Majoring Accounting

Swinburne University
09.2019 - Current

Loans Officer

Commonwealth Bank
06.2017 - Current

Cashier

Target
10.2014 - 06.2017

Line Cook

McDonald's
04.2010 - 05.2014

Certificate IV - Finance

Training

Certificate IV - Retailing

Training

High School Diploma -

Oxley Christian College

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Lucas Shaw