Lucas Smith
Mordialloc,VIC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Reliable Labourer with background in landscaping work. Trained to run equipment, use tools and apply chemicals for growth and pest removal. Great time management abilities.
Overview
3
3
years of professional experience
Work History
Landscape Worker
Barefoot Projects
01.2024 - Current
- Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
- Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
- Contributed to team efficiency by effectively communicating project updates and collaborating on task assignments.
Party Host and Café Worker
Bounce Inc
11.2022 - 04.2024
- Planned parties according to customer specifications.
- Developed customized party plans tailored to each client''s preferences, ensuring memorable experiences for all attendees.
- Prepared and served food and drinks to guests, meeting hygiene and safety standards.
- Supervised children's activities, maintaining happiness, safety and well-being.
Front Counter and Drive Thru Service
Mcdonalds Chelsea Hieghts
06.2021 - 11.2022
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
- Prepared store for opening or closing procedures, ensuring all tasks were completed thoroughly and on time.
- Performed arithmetic functions handling cash, close checks and balance register.
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
Education
High School Diploma -
St. Bedes College
Mentone, VIC10.2024
Skills
- Team player attitude
- Effective Multitasking
- Strong Work Ethic
- Heavy Lifting
- Customer Service
- First Aid Training
- Cleanliness and hygiene
Leadershiproles
- Football umpire for 2 women games, Mordialloc Redbacks Football Club, 2019
- Environment leader in primary school, St Brigid’s Mordialloc
- Cricket Captain 2019, Mordialloc Redbacks Cricket Club
- Cricket Captain 2022, Mordialloc Redbacks Cricket Club
- Footy Captain 2022, Mordialloc Braeside football club
- Cricket Captain 2023, Mordialloc senior Cricket club
Hobbies and Interests
- Keen spectator of Sports (Football and Cricket)
- Gym and Fitness
- Skating, Surfing, Snowboarding
- Backpacking and Hiking
Additional Information
Qualifications
· Construction induction training (white card)
· Working with children Check
· CPR First Aid courses
Timeline
Landscape Worker
Barefoot Projects
01.2024 - Current
Party Host and Café Worker
Bounce Inc
11.2022 - 04.2024
Front Counter and Drive Thru Service
Mcdonalds Chelsea Hieghts
06.2021 - 11.2022
High School Diploma -
St. Bedes College
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