Lucas Timoteo
Rydalmere,NSW
Summary
I am a third-year university student pursuing a Bachelor of Business Administration. Alongside my studies, I am the proud owner of Chévere Cuts, where I work as a detailed barber with years of experience in hair cutting and styling. I possess an in-depth understanding of the barbering industry and business operations, and I am dedicated to providing best-in-class customer service and satisfaction.
I am a very business-driven and entrepreneurial individual, constantly seeking opportunities to grow and expand my ventures. In addition to my barbering career, I have ventured into DJing, where I have honed the ability to determine the musical tastes of clients and spin appropriate tracks with finesse and excitement. I am a driven DJ, skilled at getting people dancing at all types of events, including weddings, bars, parties, and private functions.
I am also focused on further developing my managerial skills, increasing my work experience, and enhancing my technical abilities. My previous roles in service departments across multiple Coles supermarkets and as a waiter at Fork and Spoon have greatly contributed to my development of essential soft skills, such as customer service, communication, teamwork, management, and leadership.
http://linkedin.com/in/lucas-timoteo-510360233
Overview
7
7
years of professional experience
Work History
Independent Business Owner
Chevere Cuts
Sydney , Nsw
07.2018 - Current
- Used business software packages to maintain files and administrative records.
- Frequently studied market to keep abreast of new industry trends.
- Promoted business via social media to generate leads and maximize brand identity.
- Consulted with customers to assess needs and propose optimal solutions.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Studied market to determine optimal pricing of goods and capitalise on emerging opportunities.
- Educated clients about products and self-maintenance for healthy hair based on needs and wants.
- Maintained master calendar of appointments and employee shifts.
- Styled hair according to customer preferences.
- Increased annual revenue quite substantially for a consecutive amount of years through effective customer service and inventory management.
- Counted and documented opening and closing cash amounts daily.
- Devised marketing and sales strategies to maximize business success.
- Decreased waste through effective inventory management and effective product merchandising.
- Managed business customer service, responding to requests and concerns promptly.
- Consulted with clients to assess personal style preferences and unique needs.
- Answered phone calls daily to assess customer needs, schedule appointments and give advice about hairstyles.
- Oversaw all business operations and made strategic decisions.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Expanded client base through direct referrals.
- Resolved guest complaints about service or style.
- Maintained regular client list of repeat customer’s
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Distributed business cards outside of salon to generate new business.
- Kept detailed records of customer information and services provided to increase return of customers
- Answered incoming telephone calls and scheduled appointments for clients.
- Sold and promoted hair products to help increase barber revenues.
DJ
Chevere Productions
Sydney, NSW
01.2022 - Current
- Engaged guests at special events by playing fun, lively songs and encouraging dancing.
- Played songs fitting station's format and monitored each song's length to avoid dead air.
- Adjusted music plans based on crowd preferences and mood.
- Worked with clients to determine requirements for each party or event.
- Entertained guests with music matching desired genres and tempo.
- Used controllers and mixers to mix and sample music.
- Installed, operated and maintained audio and video equipment at venues.
- Arranged libraries and playlists of music in advance of live events.
- Promoted group dances, competitions and other party games to keep guests entertained.
- Ran visual effects to supplement audio equipment output.
Coles Customer Service Representative
Coles Supermarket
Sydney , Nsw
01.2018 - 12.2021
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Checked for outdated and overripe grocery items and removed from inventory.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Pleasantly greeted customers and provided prompt and courteous service.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Supported promotional plans by updating signage with price changes.
- Retrieved items for customers and verified prices.
- Recommended products to customers to drive sales.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Set up new sales displays each week.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
Food Service Worker
Fork And Spoon
Sydney , Nsw
01.2019 - 12.2020
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Informed customers about daily and seasonal specials.
- Stayed up-to-date on menu changes to help customers make food choices.
- Used cash registers and credit card machines to cash out customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Met with chef to review daily specials and menu changes.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Education
Bachelor Of Business Administration - Business
Australian Catholic University
Year 12 - High School
Marist College Eastwood
Skills
- Self-Motivated
- Excellent communication abilities
- Hairstyles knowledge
- Outstanding client retention
- Strong leader
- Creative
- Marketing leader
- Business administration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Professional Working
Portuguese
Professional Working
Timeline
DJ
Chevere Productions
01.2022 - Current
Food Service Worker
Fork And Spoon
01.2019 - 12.2020
Independent Business Owner
Chevere Cuts
07.2018 - Current
Coles Customer Service Representative
Coles Supermarket
01.2018 - 12.2021
Bachelor Of Business Administration - Business
Australian Catholic University
Year 12 - High School
Marist College Eastwood