Lucas Whitley
Brisbane,QLD
Summary
Dynamic team player with proven multitasking prowess and a strong foundation in teamwork and cleanliness, honed at Hungry Jack's. Excelled in enhancing customer satisfaction through effective complaint handling and upselling, significantly contributing to a positive dining experience. Skilled in reservation management and health code compliance, consistently promoting a safe and welcoming environment for both guests and team members.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front of House Staff Member
The Lions Club At Springwood
07.2023 - Current
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
No Degree -
Springwood State Highschool
Brisbane, QLDSkills
- Greeting guests
- Handling Complaints
- Language skills
- Multitasking
- Cultural Awareness
- Reservation Management
- Order Taking
- Team Collaboration
- Payment Processing
- Health Code Compliance
- Upselling
- Analytical Thinking
Accomplishments
- Received a student award for subject excellence in Chemistry
- Received a student award for demonstrating industry
- Received a student award for high attendance
Certification
- Certificate 2 in hospitality
- Currently undergoing certificate 3 course in hospitality
- RSA
Schooling
I am currently undergoing grade 12 and have been excelling at nearly all of my subjects.
The subjects I have chosen are as follows:
- Physics
- Chemistry
- Biology
- Hospitality
- General English
- General Math
I am dedicated to my studies, but through organised time management I have plenty of time to work.
References
- Front of House manager - Gemma Faint - Gfaint@lions.com.au
- Physics Teacher - Wenbo Wang - wwang61@eq.edu.au
Timeline
Front of House Staff Member
The Lions Club At Springwood
07.2023 - Current
No Degree -
Springwood State Highschool
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