Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lucas Yiu

Balwyn North,VIC

Summary

Goal-focused Foreign Exchange Teller experienced in fast-paced customer interacting environments. Focused on maintaining high levels of accuracy and productivity as well as achieving branch goals.

Overview

1
1
year of professional experience

Work History

Foriegn Exchange Teller

Pico Money
01.2023 - 10.2023
  • Created monthly reports detailing daily sales figures for management review.
  • Maintained an organized work environment by cleaning, stocking, and organizing teller station supplies throughout the day.
  • Balanced drawer daily by counting all currency, coins, checks, drafts.
  • Initiated contact with branch manager if any issues arise during the course of a transaction.
  • Resolved customer inquiries and complaints in a timely manner while providing excellent customer service.
  • Provided accurate information to customers regarding current foreign exchange rates.
  • Updated knowledge of current international economic conditions that may affect foreign exchange rates.
  • Processed customer deposits, withdrawals, and payments in accordance with company policies and procedures.
  • Greeted customers and verified identification for currency exchange transactions.

Education

Bachelor of Arts - Criminology

Deakin University
Melbourne, VIC
10.2026

High School Diploma -

Koonung Secondary College
Mont Albert, VIC
11.2023

Skills

  • Cross-Selling Abilities
  • Stress Tolerance
  • Conflict Resolution Techniques
  • Financial Advising
  • Drawer Balancing
  • Fraud Detection
  • Cash Handling
  • Customer Relationship Building
  • Cash Counting

Languages

Chinese (Cantonese)
Professional Working

Timeline

Foriegn Exchange Teller

Pico Money
01.2023 - 10.2023

Bachelor of Arts - Criminology

Deakin University

High School Diploma -

Koonung Secondary College

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Lucas Yiu