Lucca Santarelli
Edmondson Park,New South Wales
Summary
Results-oriented and customer-focused professional with a diverse background in customer service, sales, and problem-solving. Leveraging a successful track record as a barber, retail assistant, and restaurant waiter, I bring a unique set of skills to excel in the role of a Real Estate Assistant. Adept at providing exceptional customer service, meeting and exceeding sales targets, and demonstrating strong communication skills, I am poised to contribute to the success of real estate operations. Proven ability to adapt quickly, handle multiple tasks efficiently, and work collaboratively in fast-paced environments. Eager to apply my versatility, interpersonal skills, and dedication to client satisfaction in a dynamic real estate setting.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Barbering
The Barberhood
Sydney CBD
10.2021 - Current
- Boosted salon revenue through upselling various products and services, such as shaving creams, hair treatments, and styling products.
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Demonstrated exceptional time management skills to accommodate multiple appointments daily while minimizing wait times for clients.
- Increased client base through strategic marketing initiatives, including social media promotion and word-of-mouth referrals from satisfied customers.
- Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
Apprentice Barber
Grand Royal Barbers
Sydney, NSW
05.2018 - 09.2021
- Assisted senior barbers in delivering high-quality services, learning advanced techniques through observation and hands-on practice.
- Participated in ongoing training sessions provided by the salon, further developing professional expertise as an Apprentice Barber.
- Established rapport with customers, fostering long-term relationships that led to repeat business.
- Managed appointment scheduling efficiently to optimize productivity and ensure timely service for clients.
Retail Sales Associate
Platypus Shoes
Sydney, NSW
03.2016 - 02.2018
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Listened to customer needs and desires to identify and recommend optimal products.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Restaurant Waiter
Captain Cook Cruises
Sydney, NSW
11.2013 - 01.2017
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Maintained professional demeanour under pressure while managing challenging situations involving dissatisfied customers.
Education
Certificate of Registration - NSW Assist Agent - Real Estate
Entry Education
Sydney, NSW2024
Certificate III - Barbering - Barbering
Tafe NSW
NSW2019
High School Certificate -
St Patrick's Marist College
Dundas Valley2013
Skills
- Phone and Email Etiquette
- Customer Service
- Sales Development
- Outstanding Client Retention
- Teamwork and Collaboration
Affiliations
- Hiking
- Cars
- Gaming
Certification
Certificate 3 - Barbering
Certificate of Registration - NSW Assistant Agent
Timeline
Barbering
The Barberhood
10.2021 - Current
Apprentice Barber
Grand Royal Barbers
05.2018 - 09.2021
Retail Sales Associate
Platypus Shoes
03.2016 - 02.2018
Restaurant Waiter
Captain Cook Cruises
11.2013 - 01.2017
Certificate of Registration - NSW Assist Agent - Real Estate
Entry Education
Certificate III - Barbering - Barbering
Tafe NSW
High School Certificate -
St Patrick's Marist College