Lucca Santarelli
Edmondson Park,New South Wales
Summary
Results-oriented and customer-focused professional with a diverse background in customer service, sales, and problem-solving. Leveraging a successful track record as a barber, retail assistant, and restaurant waiter, I bring a unique set of skills to excel in the role of a Real Estate Assistant. Adept at providing exceptional customer service, meeting and exceeding sales targets, and demonstrating strong communication skills, I am poised to contribute to the success of real estate operations. Proven ability to adapt quickly, handle multiple tasks efficiently, and work collaboratively in fast-paced environments. Eager to apply my versatility, interpersonal skills, and dedication to client satisfaction in a dynamic real estate setting.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Barbering
The Barberhood
10.2021 - Current
- Boosted salon revenue through upselling various products and services, such as shaving creams, hair treatments, and styling products.
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Demonstrated exceptional time management skills to accommodate multiple appointments daily while minimizing wait times for clients.
- Increased client base through strategic marketing initiatives, including social media promotion and word-of-mouth referrals from satisfied customers.
- Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
Apprentice Barber
Grand Royal Barbers
05.2018 - 09.2021
- Assisted senior barbers in delivering high-quality services, learning advanced techniques through observation and hands-on practice.
- Participated in ongoing training sessions provided by the salon, further developing professional expertise as an Apprentice Barber.
- Established rapport with customers, fostering long-term relationships that led to repeat business.
- Managed appointment scheduling efficiently to optimize productivity and ensure timely service for clients.
Retail Sales Associate
Platypus Shoes
03.2016 - 02.2018
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Listened to customer needs and desires to identify and recommend optimal products.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Restaurant Waiter
Captain Cook Cruises
11.2013 - 01.2017
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Maintained professional demeanour under pressure while managing challenging situations involving dissatisfied customers.
Education
Certificate of Registration - NSW Assist Agent - Real Estate
Entry Education
Sydney, NSW2024
Certificate III - Barbering - Barbering
Tafe NSW
NSW2019
High School Certificate -
St Patrick's Marist College
Dundas Valley2013
Skills
- Phone and Email Etiquette
- Customer Service
- Sales Development
- Outstanding Client Retention
- Teamwork and Collaboration
Affiliations
- Hiking
- Cars
- Gaming
Certification
Certificate 3 - Barbering
Certificate of Registration - NSW Assistant Agent
Timeline
Barbering
The Barberhood
10.2021 - Current
Apprentice Barber
Grand Royal Barbers
05.2018 - 09.2021
Retail Sales Associate
Platypus Shoes
03.2016 - 02.2018
Restaurant Waiter
Captain Cook Cruises
11.2013 - 01.2017
Certificate of Registration - NSW Assist Agent - Real Estate
Entry Education
Certificate III - Barbering - Barbering
Tafe NSW
High School Certificate -
St Patrick's Marist College
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